Hello Everyone - My company has 4 total locations in different states & countries. We have an SCCm 2007 server in one location and secondary servers in the other 3. Currently, we are trying to find a solution to find a solution to remote to workstations on our domain - mostly for the help desk - where the tech and users can share the desktop to resolve issues. I've installed the SCCM tech's workstations and given them rights to use Remote Tools which works great for what we need. Here's the issue: Half of these techs are in other locations. When they launch the SCCM console, it is loading the tree of information from the primary SCCM server over the WAN. Even though we have a fairly fast WAN, it takes forever to load - long enough to where it's not efficient to use. Does anyone have any ideas? Thanks!Ben K.

Use Client Center, with that you can connect directly to the clients.Kent Agerlund | My blogs: http://blog.coretech.dk/author/kea/ and http://scug.dk/ | Twitter @Agerlund | Linkedin: /kentagerlund

Hello - Also, you may try to publish the SCCM console in citrix?Anoop C Nair - This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

You can directly run rc.exe to intiate a remote tools session. rc.exe will make a direct connection to the destintion system. If you require auditing then you can add the site server name to the command line other wise it won't even try to connect to a site server because it doesn't know how to contact one without you telling it to. Just run rc.exe /? to get the proper command-line (it can be found in <ConfigMgr install>\AdminUI\bin\i386). Many people wrap the exectuable to force the use and hide the use of the command-line switch from their help-desk folks.Jason | http://myitforum.com/cs2/blogs/jsandys | Twitter @JasonSandys

I agree with Kent and Jason: just simply don't give them the Admin Console. For helpdesk-type needs, like remote control, there really isn't any need. Roger Zander's Client Center, or implement Ron Crumbakers Web Remote Console 3.21 (with some updates); those are two common methods to get the remote tools easily to your local technicians. There are lots of other toolsets as well that people have offered, but those are the two I normally think of to meet the needs of local techs or helpdesk personnel.Standardize. Simplify. Automate.

Thanks Guys - I have been trying out your suggestions this morning and have a few questions. First, i downloaded and installed SCCM Client Center. I'm glad it was suggested because I had never used it before. I tried to find a way to use Remote Tools with it, but all that I could find that was similar was the RDP function and Remote Assistance. What I was looking for is the Remote Tools where it's very similar to VNC. The Citrix suggestion does technically make sense, but we don't have a XenApp server here. As for the rc.exe, that seems like it may be a good solution too. Even though my laptop had the SCCM Console installed, the folder which contained rc.exe wasn't in my path. I haven't spent that much time on it, so really haven't gotten it up and running yet, but do have a couple of questions about it. You mentioned wrapping it. What is that exactly? I'd assume (and hope) that it was to make it more presentable like with a small GUI perhaps. Similar I guess to Windows' RDP or VNC viewer maybe. I'm no programmer, though it would be nice if SourceForge had something like that. Also, in order to use rc.exe, would I have to install the SCCM Console as a prerequisite to use that command or would I just be able to copy that folder over to the workstations using it? With all that being said, what do you suggest? Thanks again for your help! - Ben Ben K.

Your right that its not in the path (it's not supposed to be), you can't just type rc.exe and expect it to run, but you can navigte to the folder and run it from there. As for wrapping, it, you can wrap it with whatever you want to; e.g., VBScript, SMS Installer, AutoIT. You don't need to install the ConfigMgr console either, you simply need rc.exe and one (or two) other DLLs from the same directory -- i don't remember which ones, just run rc.exe somewhere else and it will tell you.Jason | http://myitforum.com/cs2/blogs/jsandys | Twitter @JasonSandys

Here is someone else's solution: http://social.technet.microsoft.com/Forums/en/configmgradminconsole/thread/84f61f35-9945-49f1-a29c-8b1c378828e7Standardize. Simplify. Automate.