Configuration Manager client on SCCM 2012 SP1 CU3 server no longer working

Hi,

I noticed today in the SCCM 2012 console that my Configuration Manger server was listed as Inactive in the list of devices.  I checked the Configuration Manager client on my SCCM 2012 SP1 CU3 server and when I bring up the Configuration Manager control panel applet I only get 6 tabs in the properties dialog and on the General tab page there are no properties listed and the Actions tab is also missing.  I'm pretty sure that this wasn't like this before.

I also checked my FFEP client on the machine and it looks like it hasn't been updated in a couple of days. 

So my question is what is the best way to re-install the Configuration Manager client on my SCCM 2012 SP1 CU3 server?  Would I just use the normal action from the SCCM console to re-install the client?  Or wasn't there for SCCM 2012 SP1 CU3 an update that was supposed to get deployed to the server?  I've already run those a while back and as far as I know all the deployments for CU3 worked without issue.

Thanks in advance for help on this.

Nick

January 3rd, 2014 1:08am

Hi,

Could you find the site on the Site tab?

And are there any errors in Locationservices.log and PolicyEvaluator.log on the client?

Best Regards,

Joyce Li

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January 3rd, 2014 4:39am

Hi Joyce,

If I go to the Site tab on the Configuration Manager client on the server, there is nothing selected.

I just checked and there actually isn't even a CCM folder in C:\windows folder as there is on my other clients. So it seems like the setup hasn't run successfully. Unless on the SSCM server the Configuration Manager client is installed in a different place.

I've reviewed some of the setup logs in the C:\windows\CCMSetup\logs folder, specifically the client.msi.log file and I can see some errors indicated in the file like:

[0:52:19] WARNING: Failed to delete setup in progress time-stamp with error 0x80070002

[0:52:22] ERROR: Unable to enumerate files in {3DA228BE-34DA-49f4-A081-66465B077429} (0x80070003)

And the client.msi.log file has a date of early this morning so it seems like something is trying to re-install the CCM client automatically but it's failing. 

Maybe clean out the C:\windows\CCMSetup folder on the SCCM server?

Thanks

Nick

January 3rd, 2014 7:30pm

Hi,

Could you please upload the full ccmsetup.log and client.msi.log?

(If you cannot reproduce the problem, please double-click ccmsetup.exe. Then we could get the latest logs.)

Best Regards,

Joyce Li

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January 6th, 2014 12:58pm

Hi Joyce,

How can I upload a file to you?

Thanks,

Nick

January 6th, 2014 7:41pm

Just use Skydrive or a similar service.
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January 6th, 2014 7:50pm

Ok I've created a folder on my skydrive and uploaded the files. How can I share that with you?
January 6th, 2014 8:03pm

Hi,

Please have a look on the below link.

Share files and folders and change permissions

Best Regards,

Joyce Li

Free Windows Admin Tool Kit Click here and download it now
January 7th, 2014 4:23am

Hi Joyce,

I know how to share files and folders but I don't know who to share it with?  I've always shared a folder with a specific email address.  I don't feel comfortable just putting up a public share with this information even though known of what's in the log files is confidential.

What email address should I share my skydrive folder with?

Thanks

Nick

January 7th, 2014 8:56am

Hi,

Could you please wipe sensitive information off the logs, then upload them?

Best Regards,

Joyce Li

Free Windows Admin Tool Kit Click here and download it now
January 7th, 2014 12:09pm

Hi Joyce,

I've cleaned the files and uploaded them.  You can get them at:

https://skydrive.live.com/redir?resid=B9E9BC64DF3789E!1437&authkey=!AHmLTjLpzEwAolo&ithint=folder%2c.log

Let me know if you have any problems.

Thanks

Nick

January 7th, 2014 7:04pm

Hi Nick,

<![LOG[GetDPLocations failed with error 0x8000ffff]LOG]!><time="08:56:43.975+480" date="12-23-2013" component="ccmsetup" context="" type="3" thread="4456" file="siteinfo.cpp:532">
<![LOG[Failed to get DP locations as the expected version from MP 'http://topanga.mydomain.com'. Error 0x8000ffff]LOG]!><time="08:56:43.975+480" date="12-23-2013" component="ccmsetup" context="" type="2" thread="4456" file="ccmsetup.cpp:10926">
<![LOG[Failed to find DP locations from MP 'http://topanga.mydomain.com' with error 0x8000ffff, status code 200. Check next MP.]LOG]!><time="08:56:43.975+480" date="12-23-2013" component="ccmsetup" context="" type="2" thread="4456" file="ccmsetup.cpp:10782">
<![LOG[Only one MP http://topanga.mydomain.com is specified. Use it.]LOG]!><time="08:56:43.975+480" date="12-23-2013" component="ccmsetup" context="" type="1" thread="4456" file="ccmsetup.cpp:9745">
<![LOG[Have already tried all MPs. Couldn't find DP locations.]LOG]!><time="08:56:43.975+480" date="12-23-2013" component="ccmsetup" context="" type="3" thread="4456" file="ccmsetup.cpp:10811">
<![LOG[Found a local ccmsetup.cab. A new one will not be downloaded.]LOG]!><time="08:56:43.976+480" date="12-23-2013" component="ccmsetup" context="" type="1" thread="4456" file="ccmsetup.cpp:6592">

I found the message above in ccmsetup.log. It cannot get DP locations and use the local ccmsetup.cab.

please remove the file of ccmsetup, then have a try.

Best Regards,

Joyce Li

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January 8th, 2014 7:11am

Hi Joyce,

Thanks for identifying that in the log files.

Any idea what might cause this?  I've reviewed the log file I uploaded and also one from a system that is ok and I can see where the call using CCM_POST succeeds on the good system but fails on my SCCM Server.  But in reviewing the ccmsetup log from the server it also looks like there were earlier cases where the CCM_POST call succeeded?

Also when you say remove the file ccmsetup are you referring to the ccmsetup.exe file?  Or should I delete all the files and folders in the C:\windows\ccmsetup folder?

And you also say after removing the ccmsetup file, to "then have a try", I'm not sure what that means?  Do I need to do anything to get the client to re-install on my SCCM server or will it happen automatically?  I've noticed that the there are some log files in the C:\windows\ccmsetup\log folder that appear to get up updated every night around 1 AM so it seems that something is trying to run something at that time. Is that setup automatically trying?

Thanks

Nick

January 8th, 2014 7:27pm

Hi,

You could delete all the files in the C:\windows\ccmsetup folder except ccmsetup.exe, then run command line "ccmsetup.exe /MP:...".

After that, could you please upload the logs about ccmsetup?

Best Regards,

Joyce Li

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January 9th, 2014 7:12am

Hi Joyce,

Ok I understand.  Except is that exactly the command line I run?

ccmsetup.exe /MP:...

that seems like it wouldn't work?

Thanks,

Nick

January 9th, 2014 7:57am

Hi,

I mean that specify MP server name when install the client.

About Client Installation Properties in Configuration Manager

Best Regards,

Joyce Li

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January 9th, 2014 12:16pm

Hi Joyce,

No luck with that.  I ran the ccmsetup command as follows:

ccmsetup.exe /MP:sccmserver.mydomain.com /reinstall

And it ran and just appeared to hang with the ccmsetup.exe just sitting there and no activity. So after about 30 minutes I restarted the machine and the ccmsetup.exe started again and this time ran all the way to completion.  But that still didn't work. I've uploaded the latest log files. They can be found at:

https://skydrive.live.com/redir?resid=B9E9BC64DF3789E!1448&authkey=!ANARe4stzovIu20&ithint=folder%2c.log

I also noticed in the logs that this appears to be a special kind of install because it is actually running on the SCCM server itself and not a client system.

Please let me know if you need any more information.

Thanks

Nick

January 9th, 2014 8:46pm

Hi Joyce,

I was reviewing the logs and I noticed the following error in the client.msi.log

Product: Configuration Manager Client -- Error 25150. Setup was unable to register the CCM_Service_HostingConfiguration endpoint The error code is 80041002

I did some searching and it looks like this is related to SCCM 2012 SP1 CU3 which I applied back at the end of December, probably close to when this problem started.  I found the following article

http://support.microsoft.com/kb/2905359

which says that there maybe an issue when trying to install the client agent on the Microsoft System Center 2012 Configuration Manager management point that has Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 1.

Do you think this could be the source of the problem?

Thanks

Nick

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January 9th, 2014 10:10pm

Hi Nick,

The errors look very similar, you could try this method.

Best Regards,

Joyce Li

January 10th, 2014 5:52am

Hi Joyce,

Wanted to give you an update.  I followed the steps for http://support.microsoft.com/kb/2905359 and uninstalled my MP, restarted my machine, the SCCM client automatically re-installed and after that I re-installed my MP and the SCCM client appears to be functioning correctly now. 

The only thing that appears to be a bit strange is that the SCCM client on my server is still showing as the 5.00.7804.1000 version while on all my other client systems it is showing as 5.00.7804.1400 which I believe is the correct version.

If I bring up the SCCM client on the server and look at the components I can see that the some of the components  show a version of 5.00.7804.1400 while some show a version of 5.00.7804.1000.  I've looked at the files that are in the C:\Windows\ccmsetup folder on the server and compared those files to what's on a system with the correct version of the SCCM client and the files all look the same. 

I'm a little puzzled at the version difference of the SCCM client on my SCCM server but at this point things are back to working and the SCCM client on the server is showing up as active so I'm a bit hesitant to keep messing with it.  Any idea why the client would be different on the SCCM server?  Is this possibly related the CU3 update?

Thanks,

Nick

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January 13th, 2014 8:12pm

I'm cleaning up old post, did you figure this out, if so how?

February 1st, 2014 9:49am

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