Configuration Failed during a Windows Update
Unable to connect to an internal SharePoint site (on Server2003) after some Updates were applied overnight. SharePoint 3.0 (not sure of SP, cannot get into management). Following updates were applied: 980773, 976765, 979909, 976769v2, 982381, 978695, 982666, 975562, 980195, 979907, 979482, 979559, 980218. The Web Server Externsions "Updates.log" file shows following: Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Microsoft.SharePoint.AdministrationOperation.SPAdministrationOperation.DoStartWindowsService(String serviceName) at Microsoft.SharePoint.Administration.SPWindowsServiceInstance.Start() at Microsoft.SharePoint.Administration.SPWindowsServiceInstance.Provision(Boolean start) at Microsoft.SharePoint.Administration.SPWindowsServiceInstance.Provision() at Microsoft.SharePoint.Search.Administration.SPSearchServiceInstance.Provision() at Microsoft.SharePoint.Upgrade.SPSearchDatabaseSequence.EnableAndProvisionSearchNTService() [SPManager] [ERROR] [6/9/2010 3:09:21 AM]: Upgrade [SPSearchDatabase Name=WSS_Search_WEB01 Parent=SPDatabaseServiceInstance Name=Microsoft##SSEE] failed. [SPManager] [ERROR] [6/9/2010 3:09:21 AM]: The service did not start due to a logon failure [SPManager] [ERROR] [6/9/2010 3:09:21 AM]: Cannot start service SPSearch on computer '.'. I try to start the "SharePoint Service Search" service and get the error: Could not start the Windows SharePoint service Search service on Local computer. Error 1069: The service did not start due to a logon failure. I have reset the password for the domain account used for "Log on" for this service, but still receive the same error when starting the service. Same for the SQLAgent$SHAREPOINT service. I'm unable to get into SharePoint 3.0 Central Administration. Get "Service Unavailable" in IE. NOt sure what else to try. Thanks for all ideas.
June 9th, 2010 9:02pm

1. Run the following STSADM operations to stop and start the SPWebService: stsadm -o provisonservice -action stop -servicetype "" -servicename "" stsadm -o provisionservice -action start -servicetype "" -servicename "" 2. Instantiate the upgrade by executing psconfig.exe psconfig –cmd upgrade –inplace b2b –wait –force
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June 9th, 2010 9:28pm

Should have mentioned I tried that previously, including a reboot, and still no luck. Tried it again, still no luck. Getting: The webpage cannot be found HTTP 404 Most likely causes: There might be a typing error in the address. If you clicked on a link, it may be out of date. The webpage cannot be found HTTP 404 Most likely causes: There might be a typing error in the address. If you clicked on a link, it may be out of date. Get Event 5586 also... Unknown SQL Exception 33002 occured. Additional error information from SQL Server is included below. Access to module dbo.proc_GetRunnableWorkItems is blocked because the signature is not valid.
June 9th, 2010 9:49pm

Also, in the System event log, notice these two: Event Type: Warning Event Source: W3SVC Event Category: None Event ID: 1057 Date: 6/9/2010 Time: 4:05:33 PM User: N/A Computer: <SERVER NAME> Description: The identity of application pool 'SharePoint Central Administration v3' is invalid, so the World Wide Web Publishing Service can not create a worker process to serve the application pool. Therefore, the application pool has been disabled. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: W3SVC Event Category: None Event ID: 1059 Date: 6/9/2010 Time: 4:05:33 PM User: N/A Computer: <SERVER NAME> Description: A failure was encountered while launching the process serving application pool 'SharePoint Central Administration v3'. The application pool has been disabled. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Thanks for all help.
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June 10th, 2010 1:21am

Hi Romseye, When you say 'SharePoint can't get into Management' do you mean that you can't browse Central Administration, or the site (or possibly both)? Also, what account is running your Search Service -- is it a local account such as NT Authority\Network Service (if so, add this account as a local Admin and test running PSCONFIG again)? What Service Pack are you at for SharePoint? (You can find this out by locating your OWSSVR.dll, and checking it's version. In C:\Windows\Assembly, you should also check your SharePoint dlls for the version listed.) Also, I want to verify that you're running only WSS 3.0 on this machine. Login as the account running your Central Administration Application pool, if it is a domain account. Otherwise, login as a member of the local administrator's group and run the PSCONFIG wizard for me. Let's see if it runs through successfully. If not, remain logged in as the same account as you: 1. Open a command prompt (via Start > Run > cmd). 2. Change directory to <system drive>\Program Files\Common Files\Microsoft Shared\web server extensions\12\Bin. 3. Run the command (without the quotes) "psconfig -cmd upgrade -inplace b2b". This may take some time to run to completion. To help assure we have correct access, you should also follow: http://support.microsoft.com/kb/934838/en-us - How to change service accounts and service account passwords in SharePoint Server 2007 and in Windows SharePoint Services 3.0. Update your account passwords and try to launch the site. Also, you might want to download the SQL Management Studio Express and check the state of your database (for instance, if you can't browse the site itself, is your Content database listing 'Suspect'). To download SQL Server Management Studio Express go here: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c243a5ae-4bd1-4e3d-94b8-5a0f62bf7796 To connect to the Database Engine, use: .\MSSQL$MICROSOFT##SSEE or <servername>\MSSQL$MICROSOFT##SSEE As ever, don't change anything in the databases or stored procedures you see directly, as the referential integrity of your SharePoint databases would be compromised. But do check for Suspect databases, or other helpful information under the Management > SQL Server Logs tree.
June 10th, 2010 6:04pm

Hi Josh. Thx for the ideas. Unfortunately, I cannot get into Central Administration, as I get Service Unavailable error in IE. I just noticed the server is running IE 7, so will upgrade to 8.0 to check for differences. Thanks.
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June 11th, 2010 12:02am

1. UPdating password for the account used by the Central Administration application pool: C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\BIN>stsa dm -o updatefarmcredentials -userlogin <servername>\wss_svc_sharepoint -password testpwd To ensure that all credential caches in IIS have updated, you must run the comma nd "IISRESET /NOFORCE" on all servers in the farm. This should be done after al l credential updates have been completed. Operation completed successfully. C:\Program Files\Common Files\Microsoft Shared\web server extensions\12\BIN>iisr eset /noforce Attempting stop... Internet services successfully stopped Attempting start... Internet services successfully restarted 2. Verify that the Administration Application Pool Credential Deployment job definition is no longer displayed on the Timer Job Definitions page: Clicked Start/Administrative Tools, SharePoint 3.0 Central Administration, and bam! Central Admin actually came up this time!!! Whew! Seeing progress here! It is not shown in the list! Ok. Question about the next steps (3 through 5) 1. Do I need to perform these user account password resets? 2. How do I determine the account used by Web applications on the server farm? (Identity tab in Properties of Application Pool SharePoint - 80?) Thanks! Starting to feel better. :)
June 11th, 2010 12:27am

I have a similar problem with Dynamics Business Portal. Which runs on WSS. I can get into the SharePoint 3.0 Central Administration site but I cannot get into Business Portal. I am getting the same error in my Applications logs. This happed after patches were installed. Fortunatly this server is a VM and I was able to reinstall a snapshot pre patches. Is there any idea what patch caused the problem and why? Have any of the solutions posted above worked for you? Van
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June 14th, 2010 7:27pm

Unfortunately, I have too little experience with SharePoint, otherwise I might have been able to resolve this by now. I believe it is just a matter of setting the correct permissions for users to be allowed access to the site. I'm guessing whatever happened blasted their credentials away, yet recreating regular user permissions for the site is not allowing them to connect. (Or I'm missing something due to lack of knowledge still.) Sorry I cannot be of more help. R
June 14th, 2010 9:54pm

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