Company Resource Access - E-Mail Profile not deploying to new users and new devices

Hi,

I have successfully setup SCCM with Intune. I also created an email profile and deployed it to a group of users.

When I join a new device (Lumia 630 / 930 / ...) with a completely new user, I can successfully setup the company hub and the device appears in SCCM. I also can start the company portal app and I'm able to see the assigned software. This looks fine for me.

I also have assigned an Email Profile in SCCM to deploy the ActiveSync profile for the users. But this profile does not get deployed to the device. In the deployment monitor shows the users in the "Unknown" tab. I already restarted the device. And tried to force a connection in the company hub. But nothing happens on the device.

If I use a user, which already had a email profile, I got the same settings almost immediately.

Any ideas what's the cause of this?

Thanks,

Frank

July 31st, 2014 2:06pm

Do you have a mail attribute defined in Active Directory on your user object?
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July 31st, 2014 2:17pm

Yes. A mail attribute is defined in AD.
July 31st, 2014 2:20pm

I deployed the settings to a user collection.

Now, I have changed the deployment to a device collection and targeted the mobile devices. And then the policy is applied immediately.

This explains for me, why this happens only for "new" users. They will get the profile, but it takes for ever, till it get's there.

The question is: Is there a way to speed up this process? I'd really liked the idea to assign the profiles to users and not devices.

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July 31st, 2014 3:29pm

I've had this occur as well.  Going into deployments, if you check the users that are "compliant" you won't find the mobile device in the list of devices.

I discovered this while wrestling with ConfigMgr trying to get sAMAccountName to populate in exchange profiles, but whenever I deployed to a user group instead of device the e-mail profile would never arrive.

August 17th, 2015 4:20pm

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