So im really stuck on this group project we got and our teacher is more clueless than we are. We got this project to do using sharepoint, where we need to create an IT help desk software. First off they gave us no resources or instructions on how to begin, kind of just kicked us out on the side of the curb and said good luck. this is what the project is. This is Semester 4 so we are all familiar with how to use server 2008r2 and all its components. Basically the teacher just said, user sharepoint 2007, so far we (our group) have a virtual machine of the server 2008r2 with IIS installed, and sharepoint designer 2007. Now i dont have a clue what my next step would be, im not sure if we should install sharepoint server 2007 enterprise, like i dont even know what it does to be honest. I know the description says to use Server 2003 but we are more comfortable using server 2008r2 just because we have been using it for the last 2 years. So really guys any help would be very much appreciated. If anyone even knows what components need to be installed i would love that, i mean sharepoint isn't that hard to learn anyways. i just need to get on the right track. i tried installing Sharepoint server 2007 but got an error with server 2008r2. and to be honest this will all be local, so i mean nothing complicated needs to be done. ********************************************************* Project Description Your team has been hired to create a Help Desk/Knowledge Base solution for XYZ Technology Company. The following is a break down of the employees that will be using the Help Desk portal and their associated job functions. Three Help Desk associates who will need to use the help desk for tracking tickets and searching for solutions in the knowledge base. One Help Desk Portal designer who will be responsible maintaining the help desk portal once it has been deployed. One Web Portal administrator who will be responsible for the portal server(s). This company currently employs the following Microsoft products: Servers OS’s – Primarily Windows 2003/2008 Servers Desktop OS’s - Windows XP and Windows 7 Professional Desktop productivity software – Microsoft Office Suite In order to leverage the existing investments in Microsoft software products, lowering the total cost of a new help desk system a Microsoft Solution is preferred. For this reason, XYZ has requested that Share Point technologies be the foundation for the Help Desk portal. Deploying Microsoft Share Point Products, Technologies and Web Parts will be relatively simple (no application programming required) and these technologies will integrate well with the existing Microsoft Office applications that XYZ end users are familiar with. Your team will need to plan, implement and test the Help Desk system using the following software components: Microsoft Server 2003 IIS Version 6 and POP3 mail services Microsoft Share point services and Share point Portal 2003 Help Desk Dashboard Template for Share point Services Note: You will want to install the template before creating a site. Use the stsadm.exe utility to import the help desk templates. See here for details. Your first step is to research Microsoft Share point services and Share point portal technologies. See the following references: MSDN SharePoint Portal 2003 Technical Information Read the SharePoint Portal Server with MSDE installation procedures Read about SharePoint Services Application Templates *******************************************************************************