Clients showing as not installed in Admin Console
I am running SCCM 2007 SP2 w/ R2 in Mixed mode on a Server 2003 Standard w/ SP2. This is my primary site and I have about 15 secondary site servers running on Server 2008 x64 SP2 / Server 2008 R2. I am having a lot of clients show up as not having the client installed. I have a collection to identify all of these clients. I have a total of 1626 machines in the 'All Systems' collection and 519 machines in the 'Machines without client' collection. I think I may have a couple of issues with why machines show 'no' in the 'client' column. I noticed one of my sites has very close to ZERO machines reporting as having the client installed. The other sites is a mixture of machines reporting as having the client installed and reporting as not having the client installed. Each of my sites hosting a secondary server uses AD site boundaries. All AD site boundaries are a class B network. So - Site 1 has the subnet of 10.1.0.0/16. Site 2 has 10.2.0.0/16 etc etc for Site 3,4,5... So If I look at 'Boundaries' for each secondary server I see its AD site boundary and obviously all of them in the 'Boundaries' for the primary server. The clients that report as NOT having the client instaled have their local site code for the 'site code' column in the admin console and all the ones that report as HAVING the client installed report with the primary site code. My machine is one which reports as not having the client installed. I can navigate to the control panel and see the client. I can run a discovery from my client successfully. I can reinstall the client manually or from the 'install client' push i'm doing on the collection that has all the 'problem' clients. The logs (ccm.log) on the primary server reports the client successfully installing. But i never see my machine as reporting with the primary site code and 'YES' for the client. My machine belongs to a secondary site which has about 65% of the clients reporting as they should and the rest show 'NO' for the client. So I don't know why I have most sites with a hodgepodge of client reporting status and one site with almost ZERO clients reporting. So far i haven't found any differences in how they are configured but i'm still looking through logs. I have looked at other posts with this issue and cannot find a solution. Any help will be greatly appreciated. ZachZach Smith
April 5th, 2012 3:44pm

One addition - I know SCCM has tons of log files and some I do not know what they are for. So if anyone has suggestions about which log file / folder location / whether or not I should look at this log on the primary / secondary server or the client - that would be appreciated as well. ZachZach Smith
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April 5th, 2012 3:47pm

After reviewing logs for the site that has about ZERO clients reporting correctly I have determined I have an issue with my MP. I am trying to resolve this and may end up just reinstalling this role. So I 'm not too worried about this site. If anyone is able to help with the other clients i'd appreciate it. Let's use my machine as the test machine since it reports that the client is not installed and i'm in a site which has lots of clients successfully reporting. I have logs from the client push that everything is successful with the client push and I can open the client from my machine - but the admin console still has a 'no' for the CLIENT column. Thanks, ZachZach Smith
April 5th, 2012 3:56pm

I am now able to have clients from my problem site be managed and report normally. I am still having issues with some clients not reporting in the console. They show the client column as 'NO' my machine is one of them. I can successfully reinstall the client from the console - push to my machine - but it still does not show up in the Console. Other clients at the same site as my machine report like they should We are all in the same AD site which is the same site-boundary. Any ideas? Any ideas on what logs i can check? The ccm.log shows a successful push to my machine. My application log shows a successful install.Zach Smith
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April 10th, 2012 9:28am

http://blogs.technet.com/b/configurationmgr/archive/2009/08/10/troubleshooting-issues-where-clients-are-not-reporting.aspx might be helpful.Torsten Meringer | http://www.mssccmfaq.de
April 10th, 2012 9:41am

Thanks for the info. I actually did see this article. I went ahead and removed my AD site boundary and just used an ip range for the site which contains my machine. I'll see if this helps. Perhaps there is an issue with how this is configured so to rule it out i'm temporarily using IP address range.Zach Smith
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April 10th, 2012 9:56am

My issue is I have SCCM 2007 SP2 w/ R2 and my unmanageable clients are Windows 7 SP1. I'm researching if SCCM has the ability to manage windows 7 SP1 clients. If you already know and I haven't responded yet with my findings please feel free to share. ZachZach Smith
April 13th, 2012 5:45pm

SCCM did need a hotfix to support my SP1 clients for Windows 7 and Server 2008 R2. Here is a link to the information. http://ccmexec.com/2011/03/sccm-2007-support-for-windows-7-sp1-and-windows-2008-r2-sp1/ Thanks for your help. ZachZach Smith
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April 15th, 2012 6:02pm

I am still unable to get any Windows 7 SP1 / SErver 2008 R2 SP1 clients to be manageable by SCCM. The conosle still reports as these not having a client installed. Any help is greatly appreciated.Zach Smith
April 16th, 2012 12:37pm

I have installed on all my secondary sites and primary sites Hotfix #2504229 & Hotfix #2489044 per this link: http://myitforum.com/cs2/blogs/jsandys/pages/configuration-manager-post-sp2-hotfix-list.aspx Since I have Windows 7 SP1 clients and machines that have had the OS reinstalled via SCCM OSD PXE-Boot. Still not able to get my Windows 7 SP1 machine to show as 'yes' for the client installed on the admin console. I have other machines right next to me that work but do not have Windows 7 SP1 - just Windows 7 RTM. Any help is greatly appreciated on how to get my Windows 7 SP1 client to show up as a manageable client. ZachZach Smith
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April 16th, 2012 1:44pm

Anyone have any ideas? Basically now i'm at a point to where my Windows 7 SP1 clients (mostly x64 clients) cannot be managed by my SCCM 2007 SP2 w/ R2 + the new hotfix for Windows 7 SP1 management points. I get Site Code as the secondary site instead of the 1 primary site and the Client column reads 'No'. my PC is Windows 7 SP1. i can navigate to the control panel and do a manual discover - it says it is successful but i don't see a change in the management console. I can push the client from the server and it reinstalls/repairs and the logs say the install was a success - but the console still shows no change. Please help. Zach Zach Smith
April 23rd, 2012 2:45pm

I haven't read the entire posting, but didn't you mention that the client that is not reporting is within the boundaries of a secondary site? So it might be possible that the heartbeat DDR (that flips client=no to yes) doesn't reach that MP or that it is not forwarded to the parent primary site. See InventoryAgent.log on the client, MP_DDR.log on the secondary site's MP, sender.log (secondary), despool.log (primary) if there are any errors.Torsten Meringer | http://www.mssccmfaq.de
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April 23rd, 2012 3:04pm

The inventoryAgent log on my client hasn't been updated for 3 months. I 've done numerous reinstalls of the client over the past couple of weeks - so i would expect there to be entries in this log around then. Thoughts? i'm researching as well. thanks for the help. Zach Zach Smith
April 23rd, 2012 4:35pm

I have a ccmclean.exe file which I believe is just ccmsetup.exe /uninstall - I ran this on my machine and then reinstalled the client and my machine was reporting correctly in the admin console. My machine is Win 7 SP1. So - now I guess i have to uninstall the client off about 300 machines and then push the client out to these machines. Anyone know a quick way to do this? ZachZach Smith
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April 26th, 2012 10:07am

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