Client PCs do not download & install Windows Update from WSUS Server

Dear all,

I have setup a WSUS server in my company and it is able to download the Windows Update from Microsoft websites.

Now, the updates are finish downloaded but it does not push the updates to User PCs.

There are 2 error and 1 warning messages always appear in the server's event viewer:-

Warning 1 : Event ID : 7032

The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

System.Net.WebException -- The operation has timed out

Source

System.Web.Services

Stack Trace:

   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

   at Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWebResponse(WebRequest webRequest)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at Microsoft.UpdateServices.Internal.ApiRemoting.ExecuteSPSearchUpdates(String updateScopeXml, String preferredCulture, Int32 publicationState)

   at Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPSearchUpdates(String updateScopeXml, String preferredCulture, ExtendedPublicationState publicationState)

   at Microsoft.UpdateServices.Internal.BaseApi.Update.SearchUpdates(UpdateScope searchScope, ExtendedPublicationState publicationState, UpdateServer updateServer)

   at Microsoft.UpdateServices.UI.AdminApiAccess.UpdateManager.GetUpdates(ExtendedUpdateScope filter)

   at Microsoft.UpdateServices.UI.SnapIn.Pages.UpdatesListPage.refreshUpdatesTimer_TimerCallback(Object state)

Error 1 : Event ID : 13002

Client computers are installing updates with a higher than 25 percent

failure rate. This is not normal.

Error 2 : Event ID : 12072

The WSUS content directory is not accessible.

System.Net.WebException: The remote server returned an error: (401) Unauthorized.

   at System.Net.HttpWebRequest.GetResponse()

   at Microsoft.UpdateServices.Internal.HealthMonitoring.HmtWebServices.CheckContentDirWebAccess(EventLoggingType type, HealthEventLogger logger)

Below is the Windows Update log in the server:-

2015-07-30 11:32:01:173  804 171c WS FATAL: OnCallFailure failed with hr=0X80240439
2015-07-30 11:32:01:174  804 171c Report WARNING: Failed to upload events to the server with hr = 80240439.
2015-07-30 11:32:01:175  804 171c Report WARNING: Reporter failed to upload events with hr = 80240439.
2015-07-30 11:32:01:176  804 171c IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 869) stopped; does use network; is at background priority
2015-07-30 11:32:01:179  804 171c EP Got WSUS Client/Server URL: "http://WSUS_Server:8530/ClientWebService/client.asmx"
2015-07-30 11:32:01:187  804 171c EP Got WSUS Reporting URL: "http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx"
2015-07-30 11:32:01:188  804 171c Report OpenReportingWebServiceConnection, reporting URL = http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx
2015-07-30 11:32:01:188  804 171c IdleTmr WU operation (CLegacyEventUploader::HandleEvents) started; operation # 870; does use network; is at background priority
2015-07-30 11:32:01:189  804 171c Report Uploading 30 events using cached cookie.
2015-07-30 11:32:01:192  804 171c WS WARNING: Nws Failure: errorCode=0x803d0000
2015-07-30 11:32:01:193  804 171c WS WARNING: There was an error communicating with the endpoint at 'http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx'.
2015-07-30 11:32:01:194  804 171c WS WARNING: An error occurred at row 1, column 1 when the XML reader is processing the input source.
2015-07-30 11:32:01:194  804 171c WS WARNING: The xml document is not correctly formed because it ended unexpectedly. At least '2' additional bytes are needed.
2015-07-30 11:32:01:195  804 171c WS WARNING: MapToSusHResult mapped Nws error 0x803d0000 to 0x80240439
2015-07-30 11:32:01:196  804 171c WS WARNING: Web service call failed with hr = 80240439.
2015-07-30 11:32:01:197  804 171c WS WARNING: Current service auth scheme='Negotiate (NTLM or Kerberos);'.
2015-07-30 11:32:01:197  804 171c WS WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
2015-07-30 11:32:01:198  804 171c WS FATAL: OnCallFailure failed with hr=0X80240439
2015-07-30 11:32:01:199  804 171c Report WARNING: Failed to upload events to the server with hr = 80240439.
2015-07-30 11:32:01:199  804 171c Report WARNING: Reporter failed to upload events with hr = 80240439.
2015-07-30 11:32:01:201  804 171c IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 870) stopped; does use network; is at background priority
2015-07-30 11:32:04:158  804 171c Report REPORT EVENT: {0D7250A4-C916-467E-9F4F-72D365E336B9} 2015-07-30 11:31:59:157+0800 1 161 [AGENT_DOWNLOAD_FAILED] 101 {FB95C1C8-DE23-4089-AE29-FD3351D55421} 200 80244017 AutomaticUpdates Failure Content Download Error: Download failed.
2015-07-30 11:32:04:160  804 171c Report REPORT EVENT: {392FDD24-17BA-4AFC-94EF-2FB02473BA62} 2015-07-30 11:31:59:159+0800 1 161 [AGENT_DOWNLOAD_FAILED] 101 {5F4EB4A1-60D0-4B53-9813-E418302F0C2B} 203 80244017 AutomaticUpdates Failure Content Download Error: Download failed.
2015-07-30 11:32:04:162  804 171c Report REPORT EVENT: {01DDE58F-5461-44A0-9856-CDDC1EA24323} 2015-07-30 11:31:59:160+0800 1 161 [AGENT_DOWNLOAD_FAILED] 101 {C9139828-1DA1-416B-900C-87D2A29C497C} 200 80244017 AutomaticUpdates Failure Content Download Error: Download failed.
2015-07-30 11:32:04:164  804 171c Report REPORT EVENT: {9C44E365-4622-4D06-B910-FC05EBFB38F3} 2015-07-30 11:31:59:788+0800 1 161 [AGENT_DOWNLOAD_FAILED] 101 {DF940B66-A05A-4A66-B679-7A142273D03B} 201 80244017 AutomaticUpdates Failure Content Download Error: Download failed.
2015-07-30 11:32:04:215  804 171c Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2015-07-30 11:32:04:318  804 171c Report WER Report sent: 7.9.9600.17831 0x80244017(0) FB95C1C8-DE23-4089-AE29-FD3351D55421 Download 200 0 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2015-07-30 11:32:04:432  804 171c Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2015-07-30 11:32:04:454  804 171c Report WER Report sent: 7.9.9600.17831 0x80244017(0) 5F4EB4A1-60D0-4B53-9813-E418302F0C2B Download 203 0 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2015-07-30 11:32:04:534  804 171c Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2015-07-30 11:32:04:561  804 171c Report WER Report sent: 7.9.9600.17831 0x80244017(0) C9139828-1DA1-416B-900C-87D2A29C497C Download 200 0 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2015-07-30 11:32:04:581  804 171c Report CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
2015-07-30 11:32:04:581  804 171c Report WER Report sent: 7.9.9600.17831 0x80244017(0) DF940B66-A05A-4A66-B679-7A142273D03B Download 201 0 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2015-07-30 11:32:04:629  804 171c Report CWERReporter finished handling 7 events. (00000000)
2015-07-30 11:40:06:278  804 171c EP Got WSUS Client/Server URL: "http://WSUS_Server:8530/ClientWebService/client.asmx"
2015-07-30 11:40:06:297  804 171c EP Got WSUS Reporting URL: "http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx"
2015-07-30 11:40:06:298  804 171c Report OpenReportingWebServiceConnection, reporting URL = http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx
2015-07-30 11:40:06:298  804 171c IdleTmr WU operation (CLegacyEventUploader::HandleEvents) started; operation # 871; does use network; is at background priority
2015-07-30 11:40:06:299  804 171c Report Uploading 30 events using cached cookie.
2015-07-30 11:40:06:324  804 171c WS WARNING: Nws Failure: errorCode=0x803d0000
2015-07-30 11:40:06:326  804 171c WS WARNING: There was an error communicating with the endpoint at 'http://WSUS_Server:8530/ReportingWebService/ReportingWebService.asmx'.
2015-07-30 11:40:06:327  804 171c WS WARNING: An error occurred at row 1, column 1 when the XML reader is processing the input source.
2015-07-30 11:40:06:327  804 171c WS WARNING: The xml document is not correctly formed because it ended unexpectedly. At least '2' additional bytes are needed.
2015-07-30 11:40:06:328  804 171c WS WARNING: MapToSusHResult mapped Nws error 0x803d0000 to 0x80240439
2015-07-30 11:40:06:329  804 171c WS WARNING: Web service call failed with hr = 80240439.
2015-07-30 11:40:06:329  804 171c WS WARNING: Current service auth scheme='Negotiate (NTLM or Kerberos);'.
2015-07-30 11:40:06:330  804 171c WS WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
2015-07-30 11:40:06:331  804 171c WS FATAL: OnCallFailure failed with hr=0X80240439
2015-07-30 11:40:06:334  804 171c Report WARNING: Failed to upload events to the server with hr = 80240439.
2015-07-30 11:40:06:335  804 171c Report WARNING: Reporter failed to upload events with hr = 80240439.
2015-07-30 11:40:06:336  804 171c IdleTmr WU operation (CLegacyEventUploader::HandleEvents, operation # 871) stopped; does use network; is at background priority

Can anyone advise is there any configuration problem on my side?

* Sorry for my poor English.

July 30th, 2015 4:20am

Hi,

>>Warning 1 : Event ID : 7032

Several factors may cause this issue. If this issue arises occasionally, please run the server cleanup wizard on the WSUS server.

>>Error 1 : Event ID : 13002

To verify the root cause of the installation failure, we may need to dig into the windowsupdate.log of clients.

If the clients success to download the update but fail to install them, please try to run the system update readiness tool to check if any system file is corrupt on the clients.

For detailed information about system update readiness tool, please refer to the link below:

https://support.microsoft.com/en-us/kb/947821

>>Error 2 : Event ID : 12072

If the permission of content folder has been modified incorrectly, this issue may occur.

To check if all of the settings of WSUS have been configured properly, please follow the article below:

Verifying WSUS Server Settings

https://technet.microsoft.com/en-us/library/cc708545(v=ws.10).aspx

Best Regards.

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July 30th, 2015 11:21pm

Hi,

>>Warning 1 : Event ID : 7032

Several factors may cause this issue. If this issue arises occasionally, please run the server cleanup wizard on the WSUS server.

>>Error 1 : Event ID : 13002

To verify the root cause of the installation failure, we may need to dig into the windowsupdate.log of clients.

If the clients success to download the update but fail to install them, please try to run the system update readiness tool to check if any system file is corrupt on the clients.

For detailed information about system update readiness tool, please refer to the link below:

https://support.microsoft.com/en-us/kb/947821

>>Error 2 : Event ID : 12072

If the permission of content folder has been modified incorrectly, this issue may occur.

To check if all of the settings of WSUS have been configured properly, please follow the article below:

Verifying WSUS Server Settings

https://technet.microsoft.com/en-us/library/cc708545(v=ws.10).aspx

Best Re

July 31st, 2015 3:38am

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