This month as I manage my Intune installations, I'm seeing across the board (independent client installation sites) issues with the client agents reporting in.
In all cases, these are XP Pro based computers.
1) Get to manage portal--> System Overview.
2) Scroll to Agent Health.
3) Note the "Agents that are not reporting section".
On every Intune client that I service, I have seen at least one XP computer show here. In many cases I've seen every XP computer on the domain listed here. Oddly, the Windows 7 computers are not having agent issues. Install issues yes, but not reporting issues on previously installed systems.
I have Internet connectivity and everything else seems to be as should be, but, these computers are not reporting. Worse, they are not updating either.
Yup, on all of these systems, I have had to MANUALLY run Microsoft Update this month. Oddly here also, after I manually run, it lists the updates needed correctly. But it shows that they have been downloaded already. Are those Intune downloads? Regardless, manually running Microsoft Update works and these systems get patched. They still however show as not reporting after rebooting when manual updates finish.
I also see that there is a common issue getting Intune installed on 64 bit Win7 and I've experienced that as will on a system this week. I see that the last response to that issue was almost two weeks ago.
While I understand that only so much can be done in a period of time, I hope that MS understands that this app is sort of mission critical and has budgeted appropriate resources to address basic core break/fix coding issues. The only alternative at this point is to manually process updates.
To have across the board similar issues indicates that there is something wrong with the Intune Agent. Any information and/or assistance with resolution would be appreciated.
I have called support and they were not able to resolve the problem.