Check your Agent Health status.  Lots and lots of XP computers not reporting in -- across several clients

Hey all.

This month as I manage my Intune installations, I'm seeing across the board (independent client installation sites) issues with the client agents reporting in.

In all cases, these are XP Pro based computers.

1) Get to manage portal--> System Overview.

2) Scroll to Agent Health.

3) Note the "Agents that are not reporting section".

On every Intune client that I service, I have seen at least one XP computer show here.  In many cases I've seen every XP computer on the domain listed here.  Oddly, the Windows 7 computers are not having agent issues.  Install issues yes, but not reporting issues on previously installed systems.

I have Internet connectivity and everything else seems to be as should be, but, these computers are not reporting. Worse, they are not updating either.

Yup, on all of these systems, I have had to MANUALLY run Microsoft Update this month.  Oddly here also, after I manually run, it lists the updates needed correctly.  But it shows that they have been downloaded already.  Are those Intune downloads?  Regardless, manually running Microsoft Update works and these systems get patched.  They still however show as not reporting after rebooting when manual updates finish.

I also see that there is a common issue getting Intune installed on 64 bit Win7 and I've experienced that as will on a system this week. I see that the last response to that issue was almost two weeks ago.

While I understand that only so much can be done in a period of time, I hope that MS understands that this app is sort of mission critical and has budgeted appropriate resources to address basic core break/fix coding issues. The only alternative at this point is to manually process updates.

To have across the board similar issues indicates that there is something wrong with the Intune Agent.  Any information and/or assistance with resolution would be appreciated.

I have called support and they were not able to resolve the problem.

Thanks.

Lars

April 24th, 2013 12:15am

On several of the XP clients having agent communication issues when I run Microsoft update manually I'm receiving error code 0x8024402f.

On these systems, if I manually run Intune updates and detect via Intune portal, the updates run via Intune.

Also, some of these computers (I have not been able to verify all of them yet) start reporting again to the console.

In review of the windowsupdate log on these systems, the log file for when Microsoft update is run and fails with 0x8024402f error, just before the first reference to 0x8024402f there is listed the following:

Warning ECP: failed to validate cab file digest downloaded from http://download.windowspdate.com .....

This can't be a good thing.

So now, I have XP computers that won't auto report to Intune, won't install automatically Intune based updates, won't manually install updates using Microsoft update but WILL install manually run Intune updates as launched from the Intune Center on the local computer.

What the heck is going on here mon!

Thanks.

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April 24th, 2013 1:17am

Hi Lars,

So just to make sure I understand.  Your Windows XP boxes are not able to check for updates against Microsoft update, but you are able to install via Windows Intune.   Is that correct?

Can you provide me the SR # that you received from support?

Thanks,

Jon L. - MSFT


April 24th, 2013 2:15am

Hi Jon.

The main issue is that the XP boxes are not reporting in.  Because they don't report, they don't update. 

1) Get to manage portal--> System Overview.
2) Scroll to Agent Health.
3) Note the "Agents that are not reporting section".  (It is here where these XP boxes are listing.)

The other stuff I mention was information that I was hoping might help someone resolve.

The Intune Agent on XP really got horked up this month by something. 

I am seeing though that on these XP computers, if I manually run Intune from the Windows Intune console locally at the computer that it does start reporting again.  That said, I would prefer to get some information as to why this occurred this month.

I did not get an SRX from the agent. 

- Lars


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April 24th, 2013 5:41am

Hi,

Have you read this article?

http://blogs.technet.com/b/windowsintune/archive/2013/04/08/baltimore-certificate-update.aspx

Do all these machines have the KB931125 on them?

Thanks,

Jon L. - MSFT

April 24th, 2013 7:08am

Could be.  I've run that update and still are having clients showing as agent not reporting.
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April 26th, 2013 10:39pm

Hi,

It may take a few hours for the clients to check in.  I'd give it 24 hours and let us know if those machines start reporting back.

Thanks,

Jon L. - MSFT

April 26th, 2013 10:42pm

Has there been any movement on this?  I'm seeing the same issue.
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June 7th, 2013 9:59pm

Hi,

We're aware of an issue affecting some Windows XP Update Agents and we are investigating.  As soon as we have more information we'll update the community.

Thanks.

June 10th, 2013 9:02pm

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