Check In Problem ""There has been a network or file permission error."
We are using WSS 3.0 with Office 2007 - we have several users that try to check in a document by clicking on the "check-in" button in the right-hand panel and get this message: "There has been a network or file permission error. The network connection may be lost." When they try to check in using the drop-down menu on the document's name (on the site itself)they get this message: "The document was checked out to your local drafts folder but the local copy could not be checked in to the site. Close any application that is editing the document and try to check in again, or discard the checkout." The only thing they can do is discard the checkout. This is happening with 3 different users all using Office 2007 Word or Excel. Do you have any ideas on how to fix this?TIAKathy
May 26th, 2009 6:06pm

Theres a KB about this: http://support.microsoft.com/default.aspx/kb/291156 However, I've seen this in the past where local Anti-virus settings are causing a conflict with how Word operates to network storage. If your AV has any settings for remote drives you may find this is causing it. Regards John Timney (MVP)
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May 27th, 2009 4:36am

Thank you John - we are still having the problem...We are using Sophos for our AV - we uninstalled it from a computer and are still receiving the error checking in.One thing we did notice is that the Sharepoint Drafts folder was in his local My Documents on his C drive. Most other users have theirs on a network drive that is backed up.Do you have any other suggestions?
May 27th, 2009 1:59pm

I wouldn't think the location of drafts would cause any issues, but you never know what can suddenly spring out! Here for example is a user who experienced the same error message from word when using the my documents folder - totally un-connected to WSS or MOSS, but strangely related to your issue. http://www.robgolding.com/index.php/2009/01/08/office-2007-there-has-been-a-network-or-file-permission-error/ Perhaps pause the indexing service on the PC and see if the problem persists! Also, get the user to log in on another desktop to ensure its a localised PC issue and not something server specific against their account in WSS. Regards John TImney (MVP)
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May 27th, 2009 5:45pm

We are using XP - I did check his computer to see if he had indexing service enabled. He did not.The user is able to successfully check out, edit and check in using remote desktop.So it appears to be something on his PC.I thought we had found the solution earlier today. We changed the offline editing options for document management server files to save the checked out files to the web server. Thisallowed the person to check out and check back inwith outthe error -- unfortunately their changes were not really saved.It prompted them to save as when saving the file -- so it saved it somewhere different than where it was checked out to. These people have contribute rights to the document library.I appreciate your help - do you have any other ideas?
May 28th, 2009 4:48pm

This problem started sometime since May 13th - these 3 users have all been able to successfully make changes to files in these document libraries in the past.
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May 28th, 2009 4:59pm

Hello Kathy, There are similar known issue occurs while the following conditions are true: The client machine is using Windows XP SP2 and Office 2007; Check-out the file from WSS 3.0, make change and check-in the modification back. The root cause of this issue is that a library file called Msdaipp.dll is reading a registry entry with information that Msdaipp.dll cannot read. To resolve this case, we need to delete related registry key. Please note to make a backup of the registry before the removing operation: 1. On the server side, run Regedit to open the Registry Editor; 2. Navigate to the following key: HKEY_CLASSES_ROOT\Software\Microsoft\MasterAggregatorForIPP\OleDbHandlers\{E1D2BF40-A96B-11d1-9C6B-0000F875AC61}Confirm that if there is a system sub-key under this key. a. If so, right-click the sub-key and click Export. This operation will back the sub-key to another place. Then delete the sub-key in the Registry Editor.b. If not, please check the same key on the client side, if it exists, backup and delete it as the operation above (a). 3. Check if the check-in operation is working correctly. If not, please restore the registry keys back and let us know the result. Thanks for your cooperation. Best Regards, Lionel Chen
May 29th, 2009 5:55am

Hi Lionel,Our client machines are using Windows XP professional SP3 and the server has Windows Server 2003 R2 standard edition SP2.Even though we had a different sp - I tried removing the sub-key on the client's machine - restarted his machine - and still had a check in problem. In fact - even though the file was just checked out to himhe was not able to edit it - he was getting a message that a newer version is available.He has a different version of the msdaipp.dll than I do - his is 12.0.6415.1000 and mine is 12.0.6211.1000. I tried replacing his dll with mine and still was unsuccessful.Do you have any other suggestions?Thank you for your help.Kathy
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May 29th, 2009 11:48am

We are still having problems with the check in on 3 machines. Does anyone have any ideas? Any help would be appreciated.
June 4th, 2009 11:51am

Hi all,We are experiencing the same issues with all users in our company. Here is a synopsis of the issue:In a document library: 1.- the document name (doc.xls) is clicked. 2.- it prompts "do you want to chek out and edit?" -yes with ticked "use my local drafts folder" 3.- The file is edited. 4.- try to close the document 5.- Excel prompts "do you want to save the document?" -yes 6.- Excel prompts "other users cannot see the changes if you dont check in. Do you want to check in?" -yes 7.- Then, excel doesn't closeand when trying to closewe go back to step 4 (until "NO" it is replied to "Do you want to check in?") 8.- if we use MSS to check it in, it promps "This document was checked out to your local drafts folder but he local copy could not be checked in to the site. Close any application that is is editing the document" (this is prompted even if the excel and any other application is closed) The only posibility is to discard check out and lose the changes. Any help will be very much appreciated. Thanks!
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July 20th, 2009 12:32pm

Hello Kathy, There are similar known issue occurs while the following conditions are true: The client machine is using Windows XP SP2 and Office 2007; Check-out the file from WSS 3.0, make change and check-in the modification back. The root cause of this issue is that a library file called Msdaipp.dll is reading a registry entry with information that Msdaipp.dll cannot read. To resolve this case, we need to delete related registry key. Please note to make a backup of the registry before the removing operation: 1. On the server side, run Regedit to open the Registry Editor; 2. Navigate to the following key: HKEY_CLASSES_ROOT\Software\Microsoft\MasterAggregatorForIPP\OleDbHandlers\{E1D2BF40-A96B-11d1-9C6B-0000F875AC61}Confirm that if there is a system sub-key under this key. a. If so, right-click the sub-key and click Export. This operation will back the sub-key to another place. Then delete the sub-key in the Registry Editor.b. If not, please check the same key on the client side, if it exists, backup and delete it as the operation above (a). 3. Check if the check-in operation is working correctly. If not, please restore the registry keys back and let us know the result. Thanks for your cooperation. Best Regards, Lionel Chen I found that this reply to this post solved the problem for me, however when I first read it I didn't realize what it was really saying. I had to call microsoft support before I really understood what was being said in the reply. Microsoft support sent me the following... Launch Regedit, and go to the following registry key:HKEY_CLASSES_ROOT\Software\Microsoft\MasterAggregatorForIPP\OleDbHandlers The only key that should be present is: {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} -- If any additional keys are present, then delete them. What has been seen in the past is the following: HKEY_CLASSES_ROOT \SOFTWARE\Microsoft\MasterAggregatorForIPP\OleDbHandlers\Systemand/or HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SOFTWARE\Microsoft\MasterAggregatorForIPP\OleDbHandlers\Software
September 28th, 2009 3:15pm

Running DELL? ANSWER and solution FOUND Finally I have found the answer to the problem. It is caused by a process called WavXdocmgr.exe which is part of the Embassy trust suite from WaveCorp that comes with Dell Laptops. If you stop this process then the problem with renaming or using "Saveas" to files on your home drive goes away. I have now uninstalled this software as we dont really use it anyway and until I can get an answer from either Dell or from WaveCorp.
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August 16th, 2010 8:38am

Thank you i was confused when i read the 1st answer also, thanks for doing the additional work and posting your findings, you save me a lot of time. DeanDean MCTS-SQL 2005 Business Intelligence, SharePoint 2010, Configuration
July 18th, 2012 4:02pm

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