Category colors not working for only 1 person in shared folder??

Hi,

I'm a part of a media firm where my project group use a shared folder to manage emails from the public.

The problem now is that a new person in our group doesn't see the categories. And her categories aren't visible to any of us. This is the only person for which this problem occurs, and I have not been able to figure out why or how to fix it.

She has previously changed the names of her default categories, but adding one with default name/color now did not help. She also says she always had this problem, even before customizing her categories.

I thought Outlook Group Policies might be the problem (or solution), but I can't see why she would have other policies than all others in this 3000 people firm?

Hope someone can help, it would really make her job a lot easier and save us from thinking up a new system.

May 27th, 2015 10:58am

Hi,

In Outlook 2007 and later version, the categories are stored in the default message store (mailbox or pst). Since the issue only happens to one user who has changed the default categories before, I think the issue may be caused by the third-party add-ins in client machine or the corruption in her mailbox.

If the shared folder is shared based on the group, the permission for this problematic user should be the same as other group members. Please remove the shared folder in her Outlook, use Outlook in Online mode, add the shared folder back and check whether the issue persist. Also confirm whether the issue occurs when using Outlook Safe mode. If all fail, please create a new mailbox for this user, export and import mailbox data to the new mailbox to have a try.

Regards,

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May 28th, 2015 3:44am

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