Hi guys,

This is happening on one of our 10 citrix servers. I cannot load devices and printers. I can start it if I stop printer spooler service but not if I start that service. People speaking about bluetooth service but that is not an option on windows server 2008 R2. I cannot find nothing on google to help me with this. It can be driver issue but I have 50 drivers installed on this server and it will be hard to find which one is doing this. I tried to remove every driver from it update our printer server and connect all drivers to it and problem is still here. Hope that someone can help us with this issue.

Best regards

Start in the event log. The Application logs will post event 1000 if the spooler is failing and will indicate a failing module.

Did you remove the print driver packages?  If you did not, then when you added the connections back in you loaded the old drivers in some cases.  Do you have the Print Management tools installed on your Server?  If not open and elevated command prompt and execute

dism /online /enable-feature /featurename:Printing-AdminTools-Collection

This will install printmanagement.msc in order to administrate drivers.

The main issue you will experience is that any printers connections will not be displayed since you are relying on Devices and Printers folder.

You can determine if this is a spooler issue or a UI problem with Devices and Printers by using the command line vbs scripts for the spooler.

List all the printers, local and connections. In a command prompt execute

cscript c:\Windows\System32\Printing_Admin_Scripts\en-US\prnmngr.vbs -l

The spooler is not running if you get this

C:\>cscript c:\Windows\System32\Printing_Admin_Scripts\en-US\prnmngr.vbs -l
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Server name

Number of local printers and connections enumerated 1