Hi all,

I've got an Exchange 2010 server, to which users connect using Outlook 2013. Moving items from the Inbox to a subfolder of the Inbox works fine. But, when an e-mail is moved which contains an attachment, it suddenly results in an error message:

Can't move the items. The item   could not be moved. It was either already moved or deleted, or access was   denied.

This is the case for all accounts, even domain admins. 

According to Microsoft in KB924254 a possible cause might be a slow drive. However, this is absolutely not the case, given the fact that the Exchange server has 5 Solid State Disks.

Thanks!

Hi,

Based on your description, users can move messages that dont contain attachments to any other folders without any problem( not only subfolder of the Inbox ), and there is problem to move messages that contains attachment to whatever folders, right?

Please check this issue in OWA.

Please use the 'Move' operation from the context menu of the item to check this issue in Outlook.

Please switch to a PC not joined your domain to check this issue.

Best Regards.