Hello,

I'm having an odd problem with joining Lync meetings in Outlook 2013 using Lync 2013 and hope there is an answer out there.  When I click on Join Lync Meeting in Outlook I receive this error:

"We're sorry, but Lync has run into an error that is preventing it from working correctly.  Lync will need to be closed as a result. Would you like us to repair now?"

Both Outlook and Lync are 2013 32-Bit.  I tried everything including uninstalling quick and full repair of both Office and Lync.  Then I uninstalled and reinstalled both Office and Lync. Then I tried using new mail profiles under a new user account with no luck. Then I formatted the drive and did a fresh install of Windows 8 with only Office and Lync installed and it is still happening.

I can join or start the meeting if I copy and paste the Join link into IE, but I can't click through from Outlook.

I have the exact same setup on another PC that this is working fine but I never messed with anything just did default installs.

Any ideas?

Check the Application and System Event logs on that PC, they should reveal an error code that usually might point to a driver issue.

Also make sure that both Lync and Outlook (Office) has the latest updates.

Nothing in those logs I did find this:

Log Name:      OAlerts
Source:        Microsoft Office 15 Alerts
Date:          1/8/2014 4:44:13 PM
Event ID:      300
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      home
Description:
Microsoft Lync
We're sorry, but Lync has run into an error that is preventing it from working correctly. Lync will need to be closed as a result.

Would you like us to repair now?
P1: 702061
P2: 15.0.4420.1017
P3:
P4:

Event Xml:
<Event xmlns="">
  <System>
    <Provider Name="Microsoft Office 15 Alerts" />
    <EventID Qualifiers="0">300</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-08T21:44:13.000000000Z" />
    <EventRecordID>29</EventRecordID>
    <Channel>OAlerts</Channel>
    <Computer>home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Microsoft Lync
</Data>
    <Data>We're sorry, but Lync has run into an error that is preventing it from working correctly. Lync will need to be closed as a result.

Would you like us to repair now?
</Data>
    <Data>702061
</Data>
    <Data>15.0.4420.1017
</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Ok, I tried a fresh windows 8 install using 64-bit outlook 2013 and 64-bit Lync 2013 and same result.

Then did another fresh windows 8 install, installed Outlook 2013 32-bit and Lync 2010 client 32-bit and the Lync 2010 client is working fine, I can join meetings right from Outlook without having to copy/paste the link to IE.

Guess I'll use the 2010 Lync Client for now.

• Marked as answer by Lisa.zhengMicrosoft contingent staff, Moderator Monday, January 20, 2014 3:29 AM

Hi,

Were there any other issues between Lync client and Outlook? Can you see Conversation History on Outlook normally?

Please press Ctrl and right click Lync icon in the taskbar, open configuration information. On the open page check if EWS status and MAPI status are OK.

Please also try to disable the Add-Ins of Lync Meeting Add-in for Microsoft Office 2013, restart Lync client and Outlook and then enable the Add-Ins again to test.

Best Regards,

Eason Huang

 

The problem may be related with the installation package for office 2013. The lync 2013 seems not installed correctly.

Did you ever solve this problem?  Looks like Micrsoft Tech support was not very helpful in this thread and did not really anser to isuse, even though it is marked as answered. 

I have exactly the same problem.  Whenever I click the Lync URL in the Outlook 2013 calendar entry, it gives the "We're sorry, but Lync has run into an error that is preventing it from working correctly.  Lync will need to be closed as a result. Would you like us to repair now?" " message. 

I can copy the URL out of the Outlook Calendar entry and paste it into a browser and join a Lync meeting that way.

Have tried reinstalling both Office 2013 and Lync 2013  couple times to no avail. 

What a pain!

Seems to be something with Lync meeting add-in. If I disable it, then I can click from calendar entry and get to a meeting without error (of course, then I can't easily make a new meeting a Lync meeting is add-in is turned off and Lync button doesn't appear when creating a new meeting).

• Edited by TomHChi Thursday, July 10, 2014 10:54 PM

Same issue here. Office 365, everything up to date. Windows 8.1. Outlook 2013/Lync 2013 on another Windows 7 computer works fine.

Same issue here for me...be good to find a solution

Same issue here as well.  The copy/paste is a workaround luckily.

We are having the same issue. Don't see a good answer. On a 64 bit Windows 8.1 Office 2013 64 bit computer, the copy/paste of the URL is NOT working. So we don't have a workaround for one of our users.

Not sure, but check after uninstalling .netframework security updates.

I was able to tell the user to copy the hyperlink in the Outlook meeting, paste it into a browser but then add the tag ? sl=1.  This will open up the meeting in the browser.  I'm not sure about the .netframework security?

I just bought a new laptop. Win 8 - 64bit.  Also bought and installed Office 2013 and also Lync 2013.

When in Outlook - I press Join Lync Meeting, or press the link in the Calendar event.   I get the dreaded..."We're sorry, but Lync has run into an error that is preventing it from working correctly. Lync will need to be closed as a result. Would you like us to repair now?" 

And nothing seems to fix the issue, reinstalled everything, Office and Lync.  Also played with the Outlook Add-In too - removing and adding.  I made sure all MS Updates were installed.

Event Log shows the following, similar as mentioned above.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System>   <Provider Name="Microsoft Office 15 Alerts" />   <EventID Qualifiers="0">300</EventID>   <Level>4</Level>   <Task>0</Task>   <Keywords>0x80000000000000</Keywords>   <TimeCreated SystemTime="2014-11-13T16:40:50.000000000Z" />   <EventRecordID>15</EventRecordID>   <Channel>OAlerts</Channel>   <Computer>home</Computer>   <Security />   </System> - <EventData>   <Data>Microsoft Lync</Data>   <Data>We're sorry, but Lync has run into an error that is preventing it from working correctly. Lync will need to be closed as a result. Would you like us to repair now?</Data>   <Data>702061</Data>   <Data>15.0.4569.1503</Data>   <Data />   <Data />   </EventData>   </Event>

What does work... as a work-around... 1) Right Click and select Copy Hyperlink and paste into ANY browser, and Lync pops up in the Lync Online Meeting with no issues.  (or select the Hyperlink and paste into any browser)

I can't figure out what is wrong.  Please Help.

I've got the same problem, w8.1, office 2013, lync 2013. My problem occurred after the update in September-October sometimes. If I rollback my computer to before that, all works fine. So one solution is to roll it back and stop all updates...

/Peter

I've got the same problem. I hope Microsoft fixes soon!

Melodie

I see that this thread has been going on for a year now with no solution in hand and users, myself included still unable to have good use of the "integration" between Outlook and Lync.

Me: 8.1, Office 2013, Lync 2013 64-bit.  I have tried disabling the add-in as was suggested somewhere above, this DOES allow me to join a meeting via an invite.  Huge inconvenience however because I cannot create a Lync meeting invite via Outlook without "toggling" the Add-in back on.    

HOWEVER, the best work around I have come up with (at least it works for me and I hope it provides some relief for others until a real fix comes through) is this: Use the Lync client to join the meeting (instead of Outlook).  In Lync, go to the meetings icon, badge, charm or whatever it is being called this year and join the scheduled meeting from here.  This way I have been able to keep the Add-in enabled so while I cannot join from the Outlook Calendar but can still create and send Lync meetings via Outlook Calendar.  What a pain, but it is working for me.

My thinking is that the issue has more to do with Outlook, the Outlook Calendar and the Add-in than the Lync client itself.  But that's just a guess based on what I have done to workaround the flawed integration.

I have come up with some other "workarounds" for those brave enough to download the Lync Version form the 8.1 Windows store . . . so if you're bold, try downloading that and add to the mix!

I have the same issue.

Copying the url into the browser starts the meeting. So, I disabled the Lync addin in outlook and then tried clicking the link. That doesn't work.

So, I changed the default browser to chrome and tried again.

Now the meeting dialog is opened in chrome and I can start the meeting (yes, I do have some opened browser windows, but it works)

Unfortunately, I cannot invite people to lync meetings with my addin disabled, but it should be useful info for the Microsoft product team...

I copy the Lync-link into a browser to join a meeting. This works when the link is included in the invitation, but sometimes the only way to join is to click on the lync Icon in the ribbon and then I'm stuck.

Today I traced a successful startup from the browser, and a failed one from Outlook. The differences between the environment Outlook hands overto Lync (which failes)  compared to what IE hands over are:

Outlook (fails):
CommonProgramFiles=C:\Program Files (x86)\Common Files
PROCESSOR_ARCHITECTURE=x86
 PROCESSOR_ARCHITEW6432=AMD64
ProgramFiles=C:\Program Files (x86)

IE (ok):
CommonProgramFiles=C:\Program Files\Common Files
PROCESSOR_ARCHITECTURE=AMD64
ProgramFiles=C:\Program Files

I.e. it looks as Outlook don't use the defined system environment, and instead creates one that unfortunately looks faulty.

I hope this can help MS to get this one sorted...

I'm not expecting this one to get sorted, due to the fact that somebody has come along and marked this question as answered - even though the solution is to downgrade to Lync 2010. 

In response to peterprog's suggestion - children applications always inherit the same environment variables as their parents, so Lync.exe will have the same environment variables as outlook.exe - when clicking the link from outlook.  Lync.exe will have the same environment variables as Windows Explorer when opening the link from IE or Windows Run prompt.  I don't believe the difference in environment variables is the cause of the issue.

This looks like it's going to be one of those problems we're going to have to live with until the issue is actually raised with Microsoft support, which will require somebody spending some money to raise a ticket.

My environment:

Surface Pro 3
Windows 8.1
Microsoft Office Home and Business 2013
Lync 2013 Basic (yes, I've tried all different sorts, asll well as reinstalling to no avail)