WSS 3.0: Hi, Hopefully a simple question, about the functionality of the 'Call Center' Application template. Have created a site using this template, but when I create a new 'Service Request' and (at creation) assign that to a user ("Assigned To" on the 'new' item form) I would expect it to also create a task on the 'Service Request Task' list; and email the assigned person. This isn't happening. I add to the 'Service Request' list and there is no matching entry in the task list. Is this working as expected? Should I have to perform two actions; or just the one. TIA, Mike.

Hi, Have you checked the workflow status of these items to identify if the they have failed or not? If they have failed post the error message. Alternatively you can try this out from a WFE and can capture logs to get more details about the issue. I hope this will help you out. Thanks, Rahul Rashu

Hi, Thanks for the response. There doesn't appear to be any error reported in the workflow. I'll try posting a screen dump of the item. http://www.flickr.com/photos/michaelfromuk/5925211485/ Where will other errors show up? Should there be something in the IIS logs? Thanks, Mike.

Also, I'd just like someone to confirm (or otherwise) that the creation of a Service Request item should also create a Task item. Thanks.

HI, The other errors will be logged in ULS log files. By default these arepresent in 12\template\Logs location. However this location can be changed via central administrator. Hence to know the exact location log in to central administrator --> Operations --> Diagonistic logging. Check in the event viewer also of the WFE where you are running this workflow. I hope this will help you out. Thanks, Rahul Rashu