Cache cluster is down

Hi,

I continuously get the below error in my event viewer 

The Execute method of job definition Microsoft.Office.Server.UserProfiles.LMTRepopulationJob  threw an exception. More information is included below.
Unexpected exception in FeedCacheService.IsRepopulationNeeded: Cache cluster is down, restart the cache cluster and Retry.        The newsfeed in mysites and user profile synchronization services are working fine. the user profile import works fine. Get-cachehost always gives ,the hosts are up. I have 2 WFE and 2 APP servers and Distributed cache is running on one WFE server. There is no other error in event viewer logs. Can you guys please help or is there way that I can ignore this.I have tried reprovisioning of Distributed cache.

July 31st, 2015 2:46am

use-cachecluster

get-cachehost

The above commands return the AppFabric Reference of the cache cluster. If there are multiple cache hosts in the cluster, you can run the commands on all of them and confirm that the output is identical.

If use-cachecluster throws an error that means the node is NOT a part of the AppFabric cluster.

The next step is to get the SharePoint reference of the Cache Cluster from SharePoint configuration database

$Farm = Get-SPFarm

$cacheClusterName = SPDistributedCacheCluster_ + $Farm.Id.ToString()

$cacheClusterManager = [Microsoft.SharePoint.DistributedCaching.Utilities.SPDistributedCacheClusterInfoManager]::Local

$cacheClusterInfo = $cacheClusterManager.GetSPDistributedCacheClusterInfo($cacheClusterName)

$cacheClusterInfo

$cacheClusterInfo.CacheHostsInfoCollection | fl

The output of the first command from step 1 should match with the output of the command from step 2.


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July 31st, 2015 3:29am

The output from both the command is exactly same. How does this job run? The job is running on Application servers as well although Distributed Cache is not configured there.
August 3rd, 2015 2:09am

the job can be executed by any owstimer from the servers.

If the cache cluster is healthy check if the UPA service account has access to cache cluster

Execute this command:
Grant-CacheAllowedClientAccount -Account "domain\user_profile_account" 
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August 3rd, 2015 2:35am

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