CD DVD drive not showing up Windows 8.1 2015 new computer

I have a brand new Acer computer purchased Jan 2015. I installed an old version of Office 2003 and afterwards the CD DVD drive went away. It does not appear anywhere. Sent it off twice to manufacturer. Came back. It worked but as soon as I put a data CD in the drive it went away again...totally unidentified anywhere.

Did a recovery mode 5 separate times to original factory settings...still no CD/DVD drive. Followed all the different suggestions.  Does not appear in the device manager, not in the registry...completely missing from the computer. Nothing suggested by any techs gets the drive back.

May 22nd, 2015 8:47pm

Seems the hardware may be faulty. I'd ask them over here.

http://community.acer.com/t5/Discussion-Forums/ct-p/boards

 

 

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May 23rd, 2015 11:22pm

Hi,

In addition, you could use Hardware and Devices troubleshooter to check the result.

Your CD or DVD drive is not recognized by Windows or other programs

https://support.microsoft.com/en-us/kb/314060

Meanwhile, the forum is talking about windows server related issue, for the issue about windows 8.1, i suggest you could ask in:

https://social.technet.microsoft.com/Forums/windows/en-us/home?category=w8itpro

Regards.

May 26th, 2015 3:37am

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