Blue Screen

I have HP ProBook 450 G2 Laptop, i got blue screen which is annoying, so can you please help me to read the DMP File

http://s000.tinyupload.com/?file_id=80130938295828665899

Here is the Dmp file

Can you please advice.

Thanks for your support.

June 25th, 2015 4:31am

Your link sets off  my malware app.  Please fix it or move the files elsewhere

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June 25th, 2015 6:45am

Sorry to hear that, ok here is another link

http://www.megafileupload.com/4Gme/Blue_Screen.rar

June 25th, 2015 6:51am

These crashes were called BCC116 and are related to your video sub system.  Please follow the instructions in this wiki

Microsoft (R) Windows Debugger Version 10.0.10069.9 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\zigza\Desktop\Blue Screen\062515-32339-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at start of path element
Error: Empty Path.
Symbol search path is:  srv*E:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03c15000 PsLoadedModuleList = 0xfffff800`03e5ae90
Debug session time: Thu Jun 25 04:04:11.403 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:31.746
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
No .natvis files found at C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\Visualizers.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800717d010, fffff88004529ecc, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+becc )

Followup:     MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real bugcheck.)
Arguments:
Arg1: fffffa800717d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004529ecc, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


BUGCHECK_P1: fffffa800717d010

BUGCHECK_P2: fffff88004529ecc

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FAULTING_IP: 
atikmpag+becc
fffff880`04529ecc ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CPU_COUNT: 4

CPU_MHZ: 95a

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 45

CPU_STEPPING: 1

BUGCHECK_STR:  0x117

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 10.0.10069.9 amd64fre

STACK_TEXT:  
fffff880`03cbf0d0 fffff880`049555f7 : fffffa80`0717d010 fffff880`049553d8 fffffa80`0977cd50 fffff880`04955061 : watchdog!WdDbgReportRecreate+0xa3
fffff880`03cbf5f0 fffff880`04956c87 : fffffa80`0717d010 fffffa80`0717d010 fffffa80`0977cd50 00000000`00000000 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`03cbf640 fffff880`0480ff07 : fffffa80`0717d010 00000000`000007f0 fffffa80`0977cd50 fffffa80`096d7410 : dxgkrnl!TdrIsRecoveryRequired+0x11f
fffff880`03cbf670 fffff880`0483dd5a : fffffa80`ffffffff 00000000`0000076f fffff880`03cbf7c0 00000000`0000000e : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03cbf750 fffff880`04823bb1 : fffffa80`0978d000 ffffffff`feced300 00000000`0000000e fffffa80`0978dd98 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`03cbf790 fffff880`048263f5 : 00000000`00000001 fffffa80`0978d000 fffff880`03cbfab0 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
fffff880`03cbf890 fffff880`0481f38f : fffff880`03cbfb38 fffffa80`08f78d50 fffffa80`095c9af0 fffff880`03cbfb48 : dxgmms1!VIDMM_GLOBAL::EndPreparation+0x1cd
fffff880`03cbf900 fffff880`04839231 : 00000001`00000000 fffff8a0`01368000 fffffa80`08f78d50 fffffa80`05b2eec8 : dxgmms1!VidMmiProcessSystemCommand+0x23
fffff880`03cbf930 fffff880`048383bc : fffff880`03cbfa90 00000000`00000000 fffffa80`05b2eec0 00000000`00000001 : dxgmms1!VidSchiSubmitSystemCommand+0x39
fffff880`03cbf960 fffff880`0480a77a : 00000000`00000000 fffffa80`08f78d50 fffffa80`05b2eec0 fffffa80`05b2eec0 : dxgmms1!VidSchiSubmitQueueCommand+0x74
fffff880`03cbf990 fffff880`0483a927 : fffffa80`095c9af0 fffffa80`096fb000 fffffa80`05b2eec0 6d4d6956`0490282c : dxgmms1!VidSchiSubmitQueueCommandDirect+0x1e6
fffff880`03cbfa20 fffff880`0481f4b9 : fffffa80`00000001 fffffa80`096d7410 fffffa80`0978d000 fffff880`03cbfb38 : dxgmms1!VidSchiSubmitCommandPacketToQueue+0x15f
fffff880`03cbfa90 fffff880`0481f8dc : fffff880`03cbfbf0 fffff8a0`013697b0 fffff880`03cbfbf0 fffff8a0`013697b0 : dxgmms1!VIDMM_GLOBAL::QueueSystemCommandAndWait+0xf9
fffff880`03cbfb00 fffff880`0481afaa : 00000000`00000000 00000000`00000000 fffffa80`0978d000 fffff8a0`01280b70 : dxgmms1!VIDMM_GLOBAL::QueueDeferredCommandAndWait+0x4c
fffff880`03cbfb70 fffff880`04801aa7 : fffff8a0`01366ce0 fffff8a0`013402f0 fffff880`03cbfce0 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::OpenOneAllocation+0x2da
fffff880`03cbfc50 fffff880`0493b469 : 00000000`00000000 fffff880`03cc0120 00000000`00000000 fffff8a0`013667e0 : dxgmms1!VidMmOpenAllocation+0xeb
fffff880`03cbfca0 fffff880`04934610 : fffff880`03cbff08 fffff8a0`00b64680 fffff880`03cc00e0 fffff880`03cc00e0 : dxgkrnl!DXGDEVICE::CreateVidMmAllocations<_DXGK_ALLOCATIONINFO>+0x291
fffff880`03cbfd30 fffff880`049362ef : fffff8a0`01368000 fffff880`03cc0390 00000000`00000000 fffff8a0`01368000 : dxgkrnl!DXGDEVICE::CreateAllocation+0xca8
fffff880`03cc0330 fffff880`0493c9e0 : 00000000`00010000 fffff900`c00c079c 00000000`00000000 00000000`00000000 : dxgkrnl!DXGDEVICE::CreateStandardAllocation+0x367
fffff880`03cc0490 fffff960`0076682d : fffff900`c00c0020 00000000`00000000 fffff880`03cc0b90 00000000`00000000 : dxgkrnl!DxgkCddEnable+0x904
fffff880`03cc07e0 fffff960`00765ce1 : 00000000`00000004 ffffffff`fffd74ff 00000000`00000002 fffffa80`00000000 : cdd!CreateAndEnableDevice+0x1e1
fffff880`03cc0870 fffff800`03f32cce : 00000000`043304a9 fffffa80`097b2760 00000000`00000080 fffffa80`097c8b30 : cdd!PresentWorkerThread+0x975
fffff880`03cc0c00 fffff800`03c86fe6 : fffff880`02fd7180 fffffa80`097b2760 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03cc0c40 00000000`00000000 : fffff880`03cc1000 fffff880`03cbb000 fffff880`03cbe490 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+becc
fffff880`04529ecc ??              ???

SYMBOL_NAME:  atikmpag+becc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5341fff0

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS:  X64_0x117_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x117_image_atikmpag.sys

FAILURE_ID_HASH:  {fa4b6286-8c4a-e9c2-c89f-5612619e000e}

Followup:     MachineOwner
---------

3: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff880`0451e000 fffff880`045be000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Apr 06 21:31:28 2014 (5341FFF0)
    CheckSum:         000A31BB
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list

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June 25th, 2015 6:54am

Thanks :)
June 25th, 2015 7:30am

Happy to help.  Good Luck
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June 25th, 2015 7:39am

Hi Mr-Exlans,

So did your issue resolve? If no, please let us know the current situation in order to provide the further help.

In addition, please refer to this reference:

Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED

https://msdn.microsoft.com/en-us/library/windows/hardware/ff557271(v=vs.85).aspx

June 26th, 2015 3:37am

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