Hi folks. 

I have a strange problem that is happening with some of our SharePoint sites.

We recently moved some site collections from one farm to a new SharePoint farm. Both farms are the same version and everything seems to be working fine, except a couple of very odd problems with email enabled calendars.

It seems that we have two sites, out of a number of site, which have email enabled calendars and they are not working. These sites also have email enabled document libraries and events lists which do work fine. If we email documents or events to these lists, they show up in SharePoint as expected in the appropriate lists, however when we send calendar events to the lists they do not show up.

I've monitored our SMTP server drop boxes and the emails will show up in the dropbox and disappear, as expected, but the calendar events never make it to the calendar. It is only affected certain sites. 

As a test, we created a new site in this particular site collection and created an email enabled calendar and sent events to it and those show up and work as expected. Strangely, the two sites we are having this problem with will not show events even if we create a new email enabled calendar. The new calendars still will not show any events sent to it, event though they get pulled in from the SMTP drop box.

Has anyone seen this problem or know how it can be fixed? Is there some setting at the site level that I am overlooking that could be causing these calendar events to not get imported in?

As I stated earlier, it does not happen with other sites in the collection, just two of them.

Thanks!

Hi,

Please have a try to create a new email enabled calendar list in two problematical sites and send events, then test whether the issue occurs.

Could you please provide corresponding logs in ULS log after you sent calendar events to problematical calendar lists?

An even better way to get the real SharePoint error from the ULS logs:

http://habaneroconsulting.com/insights/An-Even-Better-Way-to-Get-the-Real-SharePoint-Error#.VT7uonkcQ5d

Also, please check if the configuration of the calendar list is correct:

http://www.sharepointsapiens.com/calendar-email-extension/documentation/configuration/

Best Regards,

Dean Wang

Dean,

I don't see any errors in the logs. We don't get any sort of Correlation error ID. When we send an email to the calendar, I can see it show up in the SMTP drop box, then it disappears, but nothing ever happens with the calendar. As I mentioned, it is just two sites that seem to have this problem and it is ONLY with email enabled calendars. Other library or list types, within those sites, that are email enabled work fine!

We created a new site, within the same site collection that hosts the two problematic sites,  and then we created a calendar in the new site and it works fine with email.

As far as I can tell, these are set up correctly. I am guessing, worst case scenario, we can back up the site, delete it, recreate it and restore the site to see if that does anything.

I'm just not sure why only two sites in this collection, out of literally a hundred or so, are having this problem.

Thanks!

• Edited by JM Estrada 14 hours 48 minutes ago

Dean,

I don't see any errors in the logs. We don't get any sort of Correlation error ID. When we send an email to the calendar, I can see it show up in the SMTP drop box, then it disappears, but nothing ever happens with the calendar. As I mentioned, it is just two sites that seem to have this problem and it is ONLY with email enabled calendars. Other library or list types, within those sites, that are email enabled work fine!

We created a new site, within the same site collection that hosts the two problematic sites,  and then we created a calendar in the new site and it works fine with email.

As far as I can tell, these are set up correctly. I am guessing, worst case scenario, we can back up the site, delete it, recreate it and restore the site to see if that does anything.

I'm just not sure why only two sites in this collection, out of literally a hundred or so, are having this problem.

Thanks!

• Edited by JM Estrada Friday, August 21, 2015 4:50 PM

Dean,

I don't see any errors in the logs. We don't get any sort of Correlation error ID. When we send an email to the calendar, I can see it show up in the SMTP drop box, then it disappears, but nothing ever happens with the calendar. As I mentioned, it is just two sites that seem to have this problem and it is ONLY with email enabled calendars. Other library or list types, within those sites, that are email enabled work fine!

We created a new site, within the same site collection that hosts the two problematic sites,  and then we created a calendar in the new site and it works fine with email.

As far as I can tell, these are set up correctly. I am guessing, worst case scenario, we can back up the site, delete it, recreate it and restore the site to see if that does anything.

I'm just not sure why only two sites in this collection, out of literally a hundred or so, are having this problem.

Thanks!

• Edited by JM Estrada Friday, August 21, 2015 4:50 PM

Hi,

How did you move the two problematical site collections?

Have you deleted the original site collections from old farm? If not, it seems the messages might be delivered into the old farm.

                                

Please try to change another email address(alias) for the problematic calendar list, and test whether the issue occurs.

Feel freely to reply if there is any update.

Best Regards,

Dean Wang