Advertised program is received but fails
I am trying to run updates for several software packages. The one I'm having trouble with right now is Adobe Flash. I have created the package and the program, I've tested the command line on one of my test computers. It worked perfectly. I set up a test
group of 2 laptops to advertise the program to. They both receive the program, but then it says that they failed, and the program never starts. How can I figure out what is wrong. I tried checking where the source file is coming from making sure that I put
that in correctly, but I can't find anything out of place. UAC is off on both computers. And i don't see anything in the execmgr.log file either.
Any ideas?Mike in IT
July 26th, 2012 4:39pm
UAC has nothing to do with a program failing in SCCM. Are running the install using the system account? What is the error thats being returned in SCCM?
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July 26th, 2012 4:46pm
Are you sure you don't get anything i the execmgr.log file? If you don't the advertisment has not tried to run on the client.
July 26th, 2012 4:50pm
@Henrik - I know it hasn't tried to run on the client, that's the problem. Under advertisement status it shows the first column received and the second failures. I'm only pushing this out to 2 computers and a 2 shows in both columns. All the rest stay
at 0.
@Justin - I can't find where there's an error to look at. Yes, I'm using the system account.Mike in IT
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July 26th, 2012 4:54pm
@Henrik - I know it hasn't tried to run on the client, that's the problem. Under advertisement status it shows the first column received and the second failures. I'm only pushing this out to 2 computers and a 2 shows in both columns. All the rest stay
at 0.
@Justin - I can't find where there's an error to look at. Yes, I'm using the system account.
Mike in IT
look at the execmgr log on the failing client, it should explain a bit more as to why it failed
July 26th, 2012 5:03pm
Hey mike, are you looking at a report? If so what is the exit code that it is reporting? Last have you run this package manually on one of these work station, without a silent switch?
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July 26th, 2012 5:18pm
@Henrik - I know it hasn't tried to run on the client, that's the problem. Under advertisement status it shows the first column received and the second failures. I'm only pushing this out to 2 computers and a 2 shows in both columns. All the rest stay
at 0.
@Justin - I can't find where there's an error to look at. Yes, I'm using the system account.
Mike in IT
@Henrik - I know it hasn't tried to run on the client, that's the problem. Under advertisement status it shows the
first column received
Did you set a mandatory assignment on the advertisement? If it's staying at received that may be why is it in run advertised programs?
July 26th, 2012 5:23pm
Did you check the Advertisement Status?
It should contain enough info before you even need to look at the client logs.
It could be the command line, can't locate the content on DP, etc.
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July 28th, 2012 11:58pm
@Justin - Yes I set a mandatory assignment for the advertisement. where is 'run advertised programs'?
@mikem1983 - no I'm not looking at a report I'm looking under system status at the advertisement status. Yes, I've run this package without the silent switch, then I uninstalled and re-ran with the silent switch to make sure I had the right one.
@SMS Marshall - I'll be checking the client logs in a minute and see what they say.Mike in IT
July 30th, 2012 8:44am
Here is what the log says, this is from the first time the advertisement is mentioned till the error:
Program Adobe Reader install change to state STATE_ADVANCED_DOWNLOAD content in progress]LOG]!><time="08:09:26.617+240" date="07-26-2012" component="execmgr" context="" type="2" thread="5564" file="executionrequest.cpp:3670">
<![LOG[Execution Request for package FWA00019 program Adobe Reader install state change from NotExist to AdvancedDownload]LOG]!><time="08:09:26.617+240" date="07-26-2012" component="execmgr" context="" type="1" thread="5564" file="executionrequest.cpp:488">
<![LOG[Mandatory execution requested for program Adobe Reader install and advertisement FWA20191]LOG]!><time="08:09:26.617+240" date="07-26-2012" component="execmgr" context="" type="1" thread="4792" file="execreqmgr.cpp:3317">
<![LOG[Creating mandatory request for advert FWA20191, program Adobe Reader install, package FWA00019]LOG]!><time="08:09:26.617+240" date="07-26-2012" component="execmgr" context="" type="1" thread="4792" file="execreqmgr.cpp:3440">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistWaitingContentEvent
{
AdvertisementId = "FWA20191";
ClientID = "GUID:E3443A9F-DF51-4AC4-9B9A-E9CC00C0A73A";
DateTime = "20120726120926.663000+000";
MachineName = "DMA-3804";
PackageName = "FWA00019";
PackageVersion = "1";
ProcessID = 2768;
ProgramName = "Adobe Reader install";
SiteCode = "FWA";
ThreadID = 4792;
};
]LOG]!><time="08:09:26.663+240" date="07-26-2012" component="execmgr" context="" type="1" thread="4792" file="event.cpp:525">
<![LOG[Successfully raised SoftDistWaitingContentEvent event for program Adobe Reader install]LOG]!><time="08:09:26.663+240" date="07-26-2012" component="execmgr" context="" type="1" thread="4792" file="executionrequest.cpp:2623">
<![LOG[Execution Request for package FWA00019 program Adobe Reader install state change from WaitingDependency to WaitingContent]LOG]!><time="08:09:26.663+240" date="07-26-2012" component="execmgr" context="" type="1" thread="4792" file="executionrequest.cpp:488">
<![LOG[OnContentAvailable program Adobe Reader install NOT available, 0x80091007]LOG]!><time="08:09:35.509+240" date="07-26-2012" component="execmgr" context="" type="3" thread="6300" file="executionrequest.cpp:4817">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistAdvertHashMismatchEvent
{
AdvertisementId = "FWA20191";
ClientID = "GUID:E3443A9F-DF51-4AC4-9B9A-E9CC00C0A73A";
DateTime = "20120726120935.524000+000";
MachineName = "DMA-3804";
PackageName = "FWA00019";
ProcessID = 2768;
ProgramName = "Adobe Reader install";
SiteCode = "FWA";
ThreadID = 6300;
};
]LOG]!><time="08:09:35.540+240" date="07-26-2012" component="execmgr" context="" type="1" thread="6300" file="event.cpp:525">
<![LOG[Fatal error 0x80008602 enountered for program Adobe Reader install. This program will not retry.]LOG]!><time="08:09:35.540+240" date="07-26-2012" component="execmgr" context="" type="1" thread="6300" file="executionrequest.cpp:3477">
<![LOG[
I looks like it is saying that the program is missing, but I have this set up the same as every other program and they are not having problems like this.Mike in IT
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July 30th, 2012 9:02am
is this a hierarchy, or a stand alone primary with a local DP or a remote a DP?
July 30th, 2012 9:49am
One SCCM server does it all.Mike in IT
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July 30th, 2012 9:50am
@Gold - I have first refreshed the DP then tried removing the program and re-adding it. Neither option worked. The advertisement still goes from received to failures.Mike in IT
July 30th, 2012 10:22am
@Gold - I have re-created the the package and still get the same results. No, I don't do the binary replication. I've never needed to in the past so I haven't this time either. Would that make a difference?Mike in IT
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July 30th, 2012 2:36pm
Where would I look on the DP to find the files? I know where the source files are, and how many. does it matter how deep into the file system SCCM has to go to get the source file?Mike in IT
July 31st, 2012 12:36pm
Hey Mike, Are you currently pushing any other packages through SCCM?
Take a look at this KB and see if any of these resolution steps help mike.
http://support.microsoft.com/kb/907979
Mike
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July 31st, 2012 1:58pm
is this a hierarchy, or a stand alone primary with a local DP or a remote a DP?
execmgr saying the content is not on the DP ... are these clients on a different subnet than the one you first tested with?
August 1st, 2012 11:50am
No they are all on the same subnet. They are all sitting right next to me.Mike in IT
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August 15th, 2012 3:54pm
As a test Mike recreate the package\program, use source not so deep into the file system and see if you can assign it to a DP and monitor it's progress in the DistMgr log and Status Messages. Advertise this to your two Clients.
Very remote idea to check on would be to see if IIS Request Filtering feature is blocking files in the package from being downloaded.
August 20th, 2012 6:35am
Thanks for all the help, I finally got it to work. I recreated the program and enabled binary differential replication, and now it's working.Mike in IT
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August 20th, 2012 6:50am