When an administrator tries to reset the password on a limited number of accounts an error message is thrown. I have tested other accounts and the same process works sometimes, but not for others. DetailLevel="Information" EntryTime="2011-06-14T00:46:47.9711956Z">The Workflow Instance 'e3425f2d-1a9e-4e78-97b6-5be28603f5c8' encountered an internal error during processing. Contact your system administrator for more information.</RequestStatusDetail> I have checked the FIM Service Event log as per below: Log Name: Forefront Identity Manager Source: Microsoft.ResourceManagement Date: 14/06/2011 9:34:11 AM Event ID: 3 Task Category: None Level: Error Keywords: Classic User: N/A Computer: XXX.mydomain Description: Requestor: urn:uuid:1ea65464-2c01-4615-8c5d-ca065abe9d16 Microsoft.ResourceManagement.Service: Microsoft.ResourceManagement.WebServices.Exceptions.PermissionDeniedException: Exception of type 'Microsoft.ResourceManagement.WebServices.Exceptions.PermissionDeniedException' was thrown. at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAuthorization(RequestType request) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request, Guid requestIdentifier, Object redispatchSingleInstanceKey, Boolean isRedispatch) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest(RequestType request) at Microsoft.ResourceManagement.WebServices.ResourceManagementService.Put(Message request) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft.ResourceManagement" /> <EventID Qualifiers="0">3</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-06-13T23:34:11.000000000Z" /> <EventRecordID>267225</EventRecordID> <Channel>Forefront Identity Manager</Channel> <Computer>P00555.prod.services</Computer> <Security /> </System> <EventData> <Data>Requestor: urn:uuid:1ea65464-2c01-4615-8c5d-ca065abe9d16 Microsoft.ResourceManagement.Service: Microsoft.ResourceManagement.WebServices.Exceptions.PermissionDeniedException: Exception of type 'Microsoft.ResourceManagement.WebServices.Exceptions.PermissionDeniedException' was thrown. at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAuthorization(RequestType request) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request, Guid requestIdentifier, Object redispatchSingleInstanceKey, Boolean isRedispatch) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request) at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest(RequestType request) at Microsoft.ResourceManagement.WebServices.ResourceManagementService.Put(Message request)</Data> </EventData> </Event> What can I do to troubleshoot and resolve this issue?

Hi Gazman2010, Can you have a look at the domain drop down in the users account properties and ensure its populated?