Hello All,

I am trying to deploy Adobe Reader XI on client machine(WIn 7) but its giving below mentioned error please help

The Software change returned error code 0x643(1603)



Are you using package or the application model? What's the installation command you are using? Does the installation command work with SYSTEM privileges? This can be tested with PSEXEC -s cmd and running the installation command.

A little more info on using psexec here:

http://richardbalsley.com/a-simple-tip-to-test-software-installation-using-the-local-system-account

1603 is a fairly general error message.

Is your source installation an exe with embedded msi or is it just the msi?

• Edited by Richard.Knight 20 hours 7 minutes ago

Application Model command used is AcroRead.msi /q /qn.

Why does this error occurs and also help me which log do i need to check for this issue?

For the application model you want to look at appenforce.log

I don't think the issue is anything to do with ConfigMgr.

Try copying the source folder to the client machine and run the install but with logging.

msiexec /i "C:\MyPackage\Example.msi" /L*V "C:\log\example.log"

Have a look in the log for "return value 3"

just above this will be the reason it fails.

You could also just trying running the msi manually and watch the GUI to see why it fails as will probably fail too.

• Proposed as answer by Daniel JiSunMicrosoft contingent staff, Moderator 5 hours 57 minutes ago