80072f8f errors - client fails to contact server

I have one server that is failing to connect through to the SCE server. This is our webserver and as such the firewall is more strict than normal. I have checked that all the correct ports are open, it is a member of the SCE Managed Computers group, and rsop shows that the correct settings are being applied. However, in the SCE server console, the standard "not yet contacted" error message appears. The windowsupdate.log fails has numerous failure points all with the above code. Researching on the internet has not yet provided any working solutions. The common theme for this error is that the clock is not synced. However, it is set correctly. I did have some crypt32 event-id 8 errors in the application log. I removed the root certificates update option from windows components in case this was relelvant, but still get the same problem.

Any help would be most appreciated. Log file below:-

2007-10-2213:18:33:619 80012f0Misc=========== Logging initialized (build: 7.0.6000.381, tz: +0100) ===========
2007-10-2213:18:33:619 80012f0Misc = Process: C:\WINDOWS\System32\svchost.exe
2007-10-2213:18:33:619 80012f0Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-10-2213:18:33:619 80012f0Service*************
2007-10-2213:18:33:619 80012f0Service** START ** Service: Service startup
2007-10-2213:18:33:619 80012f0Service*********
2007-10-2213:18:33:744 80012f0Agent * WU client version 7.0.6000.381
2007-10-2213:18:33:744 80012f0Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2007-10-2213:18:33:744 80012f0Agent * Access type: No proxy
2007-10-2213:18:33:759 80012f0Agent * Network state: Connected
2007-10-2213:18:40:369 800718Agent*********** Agent: Initializing Windows Update Agent ***********
2007-10-2213:18:40:384 800718Agent*********** Agent: Initializing global settings cache ***********
2007-10-2213:18:40:384 800718Agent * WSUS server: https://sceserver:8531
2007-10-2213:18:40:384 800718Agent * WSUS status server: https://sceserver:8531
2007-10-2213:18:40:384 800718Agent * Target group: (Unassigned Computers)
2007-10-2213:18:40:384 800718Agent * Windows Update access disabled: No
2007-10-2213:18:40:384 800718DnldMgrDownload manager restoring 0 downloads
2007-10-2213:18:40:400 800718AU########### AU: Initializing Automatic Updates ###########
2007-10-2213:18:40:400 800718AU # WSUS server: https://sceserver:8531
2007-10-2213:18:40:400 800718AU # Detection frequency: 22
2007-10-2213:18:40:400 800718AU # Approval type: Scheduled (Policy)
2007-10-2213:18:40:400 800718AU # Scheduled install day/time: Every day at 4:00
2007-10-2213:18:40:415 800718AU # Auto-install minor updates: Yes (Policy)
2007-10-2213:18:40:415 800718AUSetting AU scheduled install time to 2007-10-23 03:00:00
2007-10-2213:18:40:603 80012f0Report*********** Report: Initializing static reporting data ***********
2007-10-2213:18:40:603 80012f0Report * OS Version = 5.2.3790.2.0.196880
2007-10-2213:18:40:744 80012f0Report * Computer Brand = Intel
2007-10-2213:18:40:744 80012f0Report * Computer Model = STL2
2007-10-2213:18:40:744 80012f0Report * Bios Revision = STL20.86B.0027.P01.0207171927
2007-10-2213:18:40:744 80012f0Report * Bios Name = PhoenixBIOS 4.0 Release 6.0
2007-10-2213:18:40:744 80012f0Report * Bios Release Date = 2002-07-17T00:00:00
2007-10-2213:18:40:744 80012f0Report * Locale ID = 2057
2007-10-2213:18:40:775 800718AUAU finished delayed initialization
2007-10-2213:18:40:775 800718AUTriggering AU detection through DetectNow API
2007-10-2213:18:40:775 800718AUTriggering Online detection (non-interactive)
2007-10-2213:18:40:775 80012f0AU#############
2007-10-2213:18:40:775 80012f0AU## START ## AU: Search for updates
2007-10-2213:18:40:775 80012f0AU#########
2007-10-2213:18:40:790 80012f0AU<<## SUBMITTED ## AU: Search for updates [CallId = {68AFD661-3ADD-49A8-A121-6CF089C5CCFD}]
2007-10-2213:18:41:572 800ba0PTWARNING: Cached cookie has expired or new PID is available
2007-10-2213:18:41:572 800ba0PTInitializing simple targeting cookie, clientId = 7e82a0c8-5638-43ec-afb1-8beb2ee3e8b2, target group = , DNS name = manuel.lrf.leeds.ac.uk
2007-10-2213:18:41:572 800ba0PT Server URL = https://sceserver:8531/SimpleAuthWebService/SimpleAuth.asmx
2007-10-2213:18:41:931 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:41:931 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:41:931 800ba0PT + Last proxy send request failed with hr = 0x80072F8F, HTTP status code = 0
2007-10-2213:18:41:931 800ba0PT + Caller provided credentials = No
2007-10-2213:18:41:931 800ba0PT + Impersonate flags = 0
2007-10-2213:18:41:931 800ba0PT + Possible authorization schemes used =
2007-10-2213:18:41:931 800ba0PTWARNING: GetAuthorizationCookie failure, error = 0x80072F8F, soap client error = 5, soap error code = 0, HTTP status code = 200
2007-10-2213:18:41:931 800ba0PTWARNING: Failed to initialize Simple Targeting Cookie: 0x80072f8f
2007-10-2213:18:41:931 800ba0PTWARNING: PopulateAuthCookies failed: 0x80072f8f
2007-10-2213:18:41:931 800ba0PTWARNING: RefreshCookie failed: 0x80072f8f
2007-10-2213:18:41:931 800ba0PTWARNING: RefreshPTState failed: 0x80072f8f
2007-10-2213:18:41:931 800ba0PTWARNING: PTError: 0x80072f8f
2007-10-2213:18:41:931 800ba0ReportWARNING: Reporter failed to upload events with hr = 80072f8f.
2007-10-2213:18:42:119 800ba0PTWARNING: Cached cookie has expired or new PID is available
2007-10-2213:18:42:119 800ba0PTInitializing simple targeting cookie, clientId = 7e82a0c8-5638-43ec-afb1-8beb2ee3e8b2, target group = , DNS name = manuel.lrf.leeds.ac.uk
2007-10-2213:18:42:119 800ba0PT Server URL = https://sceserver:8531/SimpleAuthWebService/SimpleAuth.asmx
2007-10-2213:18:42:134 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:134 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:134 800ba0PT + Last proxy send request failed with hr = 0x80072F8F, HTTP status code = 0
2007-10-2213:18:42:134 800ba0PT + Caller provided credentials = No
2007-10-2213:18:42:134 800ba0PT + Impersonate flags = 0
2007-10-2213:18:42:134 800ba0PT + Possible authorization schemes used =
2007-10-2213:18:42:134 800ba0PTWARNING: GetAuthorizationCookie failure, error = 0x80072F8F, soap client error = 5, soap error code = 0, HTTP status code = 200
2007-10-2213:18:42:134 800ba0PTWARNING: Failed to initialize Simple Targeting Cookie: 0x80072f8f
2007-10-2213:18:42:134 800ba0PTWARNING: PopulateAuthCookies failed: 0x80072f8f
2007-10-2213:18:42:134 800ba0PTWARNING: RefreshCookie failed: 0x80072f8f
2007-10-2213:18:42:134 800ba0PTWARNING: RefreshPTState failed: 0x80072f8f
2007-10-2213:18:42:134 800ba0PTWARNING: PTError: 0x80072f8f
2007-10-2213:18:42:134 800ba0ReportWARNING: Reporter failed to upload events with hr = 80072f8f.
2007-10-2213:18:42:134 800ba0Agent*************
2007-10-2213:18:42:134 800ba0Agent** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-2213:18:42:134 800ba0Agent*********
2007-10-2213:18:42:134 800ba0Agent * Online = Yes; Ignore download priority = No
2007-10-2213:18:42:134 800ba0Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2007-10-2213:18:42:134 800ba0Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2007-10-2213:18:42:150 800ba0MiscValidating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-2213:18:42:165 800ba0Misc Microsoft signed: Yes
2007-10-2213:18:42:197 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:197 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:197 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:197 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:197 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:197 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:212 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:212 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:212 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:212 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:212 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:212 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:228 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:228 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:228 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:228 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:228 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:228 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:244 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:244 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:244 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:244 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:244 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:244 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:244 800ba0MiscWARNING: DownloadFileInternal failed for https://sceserver:8531/selfupdate/wuident.cab: error 0x80072f8f
2007-10-2213:18:42:244 800ba0SetupFATAL: IsUpdateRequired failed with error 0x80072f8f
2007-10-2213:18:42:244 800ba0SetupWARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80072f8f
2007-10-2213:18:42:244 800ba0SetupWARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80072F8F
2007-10-2213:18:42:244 800ba0MiscRegistering binary: C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wintrust.dll"
2007-10-2213:18:42:572 800ba0MiscValidating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-10-2213:18:42:587 800ba0Misc Microsoft signed: Yes
2007-10-2213:18:42:603 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:603 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:603 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:603 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:603 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:603 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:634 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:634 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:634 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:634 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:634 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:634 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:650 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:650 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:650 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:650 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:650 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:650 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:665 800ba0MiscWARNING: Send failed with hr = 80072f8f.
2007-10-2213:18:42:665 800ba0MiscWARNING: SendRequest failed with hr = 80072f8f. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2007-10-2213:18:42:665 800ba0MiscWARNING: WinHttp: SendRequestUsingProxy failed for <https://sceserver:8531/selfupdate/wuident.cab>. error 0x80072f8f
2007-10-2213:18:42:665 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072f8f
2007-10-2213:18:42:665 800ba0MiscWARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f
2007-10-2213:18:42:665 800ba0MiscWARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072f8f
2007-10-2213:18:42:665 800ba0MiscWARNING: DownloadFileInternal failed for https://sceserver:8531/selfupdate/wuident.cab: error 0x80072f8f
2007-10-2213:18:42:665 800ba0SetupFATAL: IsUpdateRequired failed with error 0x80072f8f
2007-10-2213:18:42:665 800ba0SetupWARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80072f8f
2007-10-2213:18:42:665 800ba0SetupWARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80072F8F
2007-10-2213:18:42:665 800ba0Agent * WARNING: Skipping scan, self-update check returned 0x80072F8F
2007-10-2213:18:42:884 800ba0Agent * WARNING: Exit code = 0x80072F8F
2007-10-2213:18:42:884 800ba0Agent*********
2007-10-2213:18:42:884 800ba0Agent** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-10-2213:18:42:884 800ba0Agent*************
2007-10-2213:18:42:884 800ba0AgentWARNING: WU client failed Searching for update with error 0x80072f8f
2007-10-2213:18:42:884 8001514AU>>## RESUMED ## AU: Search for updates [CallId = {68AFD661-3ADD-49A8-A121-6CF089C5CCFD}]
2007-10-2213:18:42:884 8001514AU # WARNING: Search callback failed, result = 0x80072F8F
2007-10-2213:18:42:884 8001514AU # WARNING: Failed to find updates with error code 80072F8F
2007-10-2213:18:42:884 8001514AU#########
2007-10-2213:18:42:884 8001514AU## END ## AU: Search for updates [CallId = {68AFD661-3ADD-49A8-A121-6CF089C5CCFD}]
2007-10-2213:18:42:884 8001514AU#############
2007-10-2213:18:42:900 8001514AUAU setting next detection timeout to 2007-10-22 17:18:42
2007-10-2213:18:42:900 8001514AUSetting AU scheduled install time to 2007-10-23 03:00:00
2007-10-2213:18:45:759 800ba0ReportREPORT EVENT: {F513F912-8E10-40F2-AA0E-BA0EA99A1B15}2007-10-22 13:18:40:415+01001202102{00000000-0000-0000-0000-000000000000}00AutomaticUpdatesSuccessContent InstallReboot completed.
2007-10-2213:18:45:759 800ba0ReportREPORT EVENT: {46D0AF6B-5441-4EA0-8299-F0F308ED1400}2007-10-22 13:18:42:244+01001148101{D67661EB-2423-451D-BF5D-13199E37DF28}080072f8fSelfUpdateFailureSoftware SynchronizationWindows Update Client failed to detect with error 0x80072f8f.
2007-10-2213:18:45:759 800ba0ReportREPORT EVENT: {67204283-7ABA-49F5-AD02-D626DE66563B}2007-10-22 13:18:42:665+01001148101{D67661EB-2423-451D-BF5D-13199E37DF28}080072f8fSelfUpdateFailureSoftware SynchronizationWindows Update Client failed to detect with error 0x80072f8f.

October 22nd, 2007 12:28pm

Hi,

This error may due to several reasons, I would suggest you to check the following:

1. Install back the windows component Update Root Certificates.

2. Check the following helpful articles:

When searching for available updates on the Update site, you see the 0x80072F8F error while looking for available updates
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=12&ln=en&IsMu=False

You cannot view updates on the Windows Update site using secure socket layer
http://support.microsoft.com/?id=326253

3. Close anti-virus or 3rd party firewall, then try again.

4. Open a IE. Go to Tools\Internet Options\Advanced, unselect 'check for server certificate revocation', reboot.


Also, as it is more like a windows update issue, the Microsoft Update newsgroups which would be the most relevant newsgroup for your question.


Discussions in Windows Update
http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/default.mspx?dg=microsoft.public.windowsupdate

Hope it helps.
-----------------------------
Sincerely,
Guozhen Wang
Microsoft Online Community Support

Free Windows Admin Tool Kit Click here and download it now
October 24th, 2007 8:55am

I'm afraid this didn't make any difference.

Also when I re-installed the Update Root Certificates, I start getting the crypt32 errors.

I will take you advice and go to the updates forum.

I will post back any resolution.

Ian

October 25th, 2007 6:33am

Hi Ian,

Thanks for understanding.

And at this time, I will mark this thread as Answered.

If the issue still persists and you want to return to our assistant, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

In addition, we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

Thanks.
-----------------------------
Sincerely,
Guozhen Wang
Microsoft Online Community Support

Free Windows Admin Tool Kit Click here and download it now
October 25th, 2007 8:12am

in addition to these,you should take a look at the firewall settings.

i think my problem was legitcheckcontrol.dll was disabled in Kaspersky IS firewall.

resetting the KIS solvedmy update problem.

  • Proposed as answer by OlivierLucet Thursday, November 13, 2014 2:23 PM
November 27th, 2007 12:16pm

in addition to these,you should take a look at the firewall settings.

i think my problem was legitcheckcontrol.dll was disabled in Kaspersky IS firewall.

resetting the KIS solvedmy update problem.

  • Proposed as answer by OlivierLucet Thursday, November 13, 2014 2:23 PM
Free Windows Admin Tool Kit Click here and download it now
November 27th, 2007 12:16pm

Hello everybody!

In my case, 80072F8F problems was caused by the corporate proxy.

To avoid it, I suggest to you  to use an external utility like portable update (www.portableupdate.com) that, for default, avoid to sync the Windows Update Agent  to the server (https://update.microsoft.com/v6/ClientWebService/client.asmx), setting the WUA search flag "Online" to "False".

Hope it helps.


October 24th, 2012 9:53am

run rootsupd.exe
restart service inHTTP Web Proxy Auto-Discovery Service
Free Windows Admin Tool Kit Click here and download it now
July 20th, 2015 4:38am

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