I simply want to fire a workflow to send an email to a user, thanking them for submitting a request. In the body of the email, I want to include a generic URL to a Helpdesk document that is in another library.

Within the body of my email, I thought I could click the hyperlink icon and in the "Text to display" line enter; HelpLink and for the Address, enter the document URL. I save/publish the workflow. Make a test entry and I receive an email with the HelpLink as shown in blue and underlined as a typical hyperlink. However, I cannot click on it. It does nothing. I've tried adding <a href=..." and all that does is show my code.

What am I missing?

Found the answer. Went to my workflow in Designer. Highlighted the email entry and selected advanced properties from the Ribbon. Edited the code by adding the <a href="myURLhere">LINK</a> statement. Saved and it worked.

• Marked as answer by BluGreenEye 12 hours 56 minutes ago

Hi,

Thank you for your sharing! It will be beneficial to others in this forum who meet the same issue in the future.

Thanks,

Wendy