2008 R2 Jobs stay as "Sent to Printer" even after installing Printer Isolation hot fix

Hi.

We have installed Fix474721 to address the issue of print job occasionally remaining in print queue with status of sent to printer and the issue is still occurring.

The up to date .~Net framework is in place.

Do you have any further suggestions or info on whether there is a supplementary fix for this issue?

p.s. We have also tried taking the driver out of isolation mode which has made matters worse.

this issue is present on 4 separate print server.

Thanks, Ian Newman

May 22nd, 2015 12:23pm

Hi Ian,

is access rights on this queues are 'default' or changed, i.e. 'everyone' removed?

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May 22nd, 2015 1:51pm

Hi.

The issue only occurs maybe 2 or 3 times a day. The queue handles 1000s of print jobs without the issue occurring. We have observed the issue on various users who's jobs also go through without a problem so we don't believe it is permissions. We have had MS technical resource involved and they have not found any configuration issues.

May 22nd, 2015 1:59pm

Hi,

Did you remove the Creator Owner from security, or untick the "Manage Documents" for creator owner?

Did you install the hotfix:

Print job status remains as "Sent to printer" when Isolated mode is set in Windows 7 or Windows Server 2008 R2

https://support.microsoft.com/en-us/kb/2906850/

Regards.

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May 24th, 2015 3:10am

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