I am trying to deploy my 1st Package (Adobe Flash ActiveX) using SCCM 2012 R2 and have found it fails with the following execmrg.log.  Note that the no part of the download appears in the clients C:\windows\ccmcache\ folder.

OnContentAvailable program Install Adobe Flash ActiveX 14 NOT available, 0x80091007 execmgr 31/10/2014 11:01:11 AM 2868 (0x0B34)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistAdvertHashMismatchEvent
{
AdvertisementId = "DAN20002";
ClientID = "GUID:F95AA868-3AFD-4E1E-8AD4-6E2554DDFD6D";
DateTime = "20141031000111.131000+000";
MachineName = "MOE7PROD2";
PackageName = "SPR0014C";
ProcessID = 3184;
ProgramName = "Install Adobe Flash ActiveX 14";
SiteCode = "DAN";
ThreadID = 2868;
};
execmgr 31/10/2014 11:01:11 AM 2868 (0x0B34)
Fatal error 0x80008602 enountered for program Install Adobe Flash ActiveX 14. This program will not retry. execmgr 31/10/2014 11:01:11 AM 2868 (0x0B34)

The CAS.log shows "exclusive access check for the file failed" but I have tried to remove the package from DP, then re-add and rerun but same problem.  Also I have disabled all Anitivirus on the server thinking that was a problem.

Download location found 0 - http://ASCCMSVR3.cgd.vic.gov.au/SMS_DP_SMSPKG$/SPR0014C            ContentAccess            31/10/2014 11:00:57 AM        1772 (0x06EC)

Download request only, ignoring location update      ContentAccess            31/10/2014 11:00:57 AM            1772 (0x06EC)

Download started for content SPR0014C.9  ContentAccess            31/10/2014 11:00:57 AM        2868 (0x0B34)

Download completed for content SPR0014C.9 under context System         ContentAccess            31/10/2014 11:01:09 AM   2868 (0x0B34)

Failed to open file c:\windows\ccmcache\b\install_flash_player_14_active_x.msi with error [32].

            ContentAccess            31/10/2014 11:01:10 AM        2868 (0x0B34)

HashFile - exclusive access check for the file failed. ContentAccess            31/10/2014 11:01:10 AM            2868 (0x0B34)

Failed to hash file, Win32 error = 4103          ContentAccess            31/10/2014 11:01:10 AM        2868 (0x0B34)

Failed to hash on directory C:\Windows\ccmcache\b, 4103  ContentAccess            31/10/2014 11:01:10 AM            2868 (0x0B34)

Download failed for content SPR0014C.9 under context System, error 0x80091007          ContentAccess            31/10/2014 11:01:10 AM        2868 (0x0B34)

Download failed for download request {4C6CF1D5-F7EA-47BD-BCB9-B4F7CF19EC83}            ContentAccess            31/10/2014 11:01:10 AM        2868 (0x0B34)

Raising event:

[SMS_CodePage(437), SMS_LocaleID(1033)]

instance of SoftDistHashMismatchEvent

{

            ClientID = "GUID:F95AA868-3AFD-4E1E-8AD4-6E2554DDFD6D";

            DateTime = "20141031000111.035000+000";

            MachineName = "MOE7PROD2";

            PackageId = "SPR0014C";

            PackageName = "SPR0014C";

            PackageVersion = "9";

            ProcessID = 3184;

            SiteCode = "DAN";

            ThreadID = 2868;

};

            ContentAccess            31/10/2014 11:01:11 AM        2868 (0x0B34)

Successfully raised SoftDistHashMismatchEvent event.       ContentAccess            31/10/2014 11:01:11 AM            2868 (0x0B34)

Error: DeleteDirectory:- Failed to delete Directory  with Error 0x00000003.           ContentAccess            31/10/2014 11:01:11 AM        2868 (0x0B34)

Error: DeleteDirectory:- Failed to delete Directory C:\Windows\ccmcache\b.BCWork with Error 0x00000002.   ContentAccess            31/10/2014 11:01:11 AM        2868 (0x0B34)

Releasing content request {4C6CF1D5-F7EA-47BD-BCB9-B4F7CF19EC83}     ContentAccess            31/10/2014 11:01:11 AM        2868 (0x0B34)

instance of SoftDistAdvertHashMismatchEvent

The package (or parts of it) were downloaded, but the hash of the downloaded files does not match the hash stored in the policy. Any chance that antivirus on the clients interferes? 

Well done Torsten, you were right.

We are running Trend OfficeScan 10.6 but when we had SCCM 2007 running this was never a problem.  What Antivirus Scan exclusions should I add to avoid this?

Thanks,

• Edited by Stephen Mattern Sunday, November 02, 2014 11:50 PM

What about excluding the ccmcache directory?

Hi Torsten,

I am facing the same issue on one client server with 2012 OS installed.

I have verified the package in DP every thing looks fine could you please help me what is (instance of SoftDistAdvertHashMismatchEvent)

and what needs to be done