"An unknown user profile error has occurred" error trying to update profile after upgrade
I am testing the upgrade of our environment from SPS 2003 SP3to MOSS 2007 SP1. I am doing a gradual upgrade and everything appears to be upgrading correctly (No Errors). Once the upgrade is complete and I try to update my profile information on My Site I get the following error when clicking Save:An unknown user profile error has occurred. Try recreating this user profile or updating this user profile from the directory service to resolve this problem.I am, however, able to update it using the administrative interface. I have tried updating the profiles by running am import anddeleting and re-importing my profile without success. I still get the error. I also tried creating a new SSP with did resolve the error but I lost all My Site information (My Links, Documents, etc.) so this is not an option. There are no errors in the event log either.I have spent hours searching for a solution to this on the internet but no one else seems to be having this issue or at least talkig about it. Can someone help me? Any suggestions or direction would be helpful. Thanks.-Mike
July 17th, 2009 9:34pm

Did you try stsadm.exe -o sync? HK
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July 19th, 2009 6:54pm

Hi, Could you please tell me are you facing issues with MOSS or SharePoint portal server 2003? We have seen this issue before in SPS 2003; here is the article for this issue: You receive an "An unknown user profile error has occurred" error message when you modify a user profile in SharePoint Portal Server 2003: http://support.microsoft.com/kb/884997 If the issue is only happening in MOSS, this error suggests that doing a new import from AD might help: Go to your Shared Service Provider> User Profiles and Properties> Check if the import is configured correctly underConfigure profile import> Start a full or incremental import by clicking Start full import or Start incremental import. If the error persists, you might have to try deleting the user profile and running an import again to recreate it. For more information about Manager User profiles, please refer to: http://technet.microsoft.com/en-us/library/cc263051.aspx Hope it helps.Xue-Mei Chang
July 20th, 2009 11:25am

Thanks for the tip but it did not fix the issue.-Mike
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July 20th, 2009 5:47pm

Sorry if I was not clear in my post. - This is a MOSS issue. - I did a full AD import and this did not correct the issue.- I deleted my MOSS profile andran a full AD import. This did not correct the issue and I lost all the links in My Links.-Also, as stated in my original post deleting and re-creating the SSP does correct the issue but all my users My Site information is then lost.-Mike
July 20th, 2009 6:22pm

Anybody? Has anybody else seen this? Does anyone have any troubleshooting steps? I'm not seeing any errors in the event log.-Mike
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July 28th, 2009 11:52pm

I am seeing this same issue onwith one profile (so far, in limited testing) in a relatively fresh builtMOSS SP2 + April CU environment - not an upgrade. I also deleted the user's profile, did a full import and it did not resolve the issue.The user can recreate the issue by deleting anduploadingthe profile picture; when the user hits "save and close" the message "An unknown user profile error has occurred. Try recreating this user profile or updating this user profile from the directory service to resolve this problem."To be clear, this is an end user my site issue I am experiencing - NOT an SSP administration site issue.
July 29th, 2009 9:20pm

RedWingsFan,SSP Administration can update user profile information without any issues in my case too. This only happens when the end user tries to do an update on any field.I hope someone at MS can shed some light on this issue before I need to do my production upgrade.-Mike
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July 29th, 2009 9:24pm

We had the same problem with the error: An unknown user profile error has occurred. Try recreating this user profile or updating this user profile from the directory service. We tried the following with success: Give under "Personalization services permissions" all users all rights. Then try to edit some details. If this works, remove al rights except the ones already given.
August 6th, 2009 2:46pm

We have the exact same issue here. Deleting the profile doesn't solve the problem.
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August 25th, 2009 5:10pm

We are seing the same issue. We have a similar environment as the previous poster (MOSS 2007, SP2, APRIL CU, SQL 2005). Is there a fix for this?
September 22nd, 2009 9:56pm

I have found a work around for the issue with the Profile Picture. Apparently, there is a disconnect with the picture uploader and updating the URL for the Picture file. The profile picture is still looking for the previous file, even if a new file has been uploaded and chosen. To work around this, rename your new picture to the name of your old picture. The new picture will render now. The old name can be found by right clicking the 'picture placeholder' and clicking properties. The name is at the end of the URL. Hope this helops everyone.
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September 28th, 2009 5:11pm

I believe that there may be different scenarios that cause this error to occur. In my case, I found that if a user profile property is configured to allow the user to override the default privacy policy setting ("user can override"), AND the property is enabled to "Show on the Edit Details page", then the Edit settings value MUST be "Allow users to edit values for this property" or users will receive "unknown user profile error" message when attempting to update their profile. I was not able to verify this was repeatable for all user profile properties, but in the environment where this was occurring the offending setting was on the mobile phone property. By setting the Edit setting value to "Allow" the error no longer occurred and users were able to update their profiles successfully.
October 2nd, 2009 10:35pm

Was the error sporadic for users? Some can edit their profile some cannot. That is what we are experiencing so we are trying to pinpoint what is different about the users.Thanks,
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October 5th, 2009 9:05pm

Our issue appears to be for every user. I got pulled away from this project for a while so I'm just getting back to it today. I will be trying some of the solutions listed and report back.
October 5th, 2009 10:23pm

In our case it affected all users, but may have only happened with profile properties that broke the rule that if the configured to allow the user to override the default privacy policy setting ("user can override"), AND the property is enabled to "Show on the Edit Details page", then the Edit settings value MUST be "Allow users to edit values for this property" or users will receive "unknown user profile error" message when attempting to update their profile. I have not been able to further test the scenario, you may want to dig in to that deeper.
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October 6th, 2009 4:26pm

I'm also getting the same issue, on MOSS 2007 SP2 with April 09 CU. We have profile pictures configured, but users are not allowed to edit the picture URL. When a profile is updated, SharePoint seems to want to try to save the picture URL as an empty string, and the error message is because users aren't allowed to update this field. In the SharePoint log we get 10/14/2009 09:12:52.70 w3wp.exe (0x0D64) 0x07E8 SharePoint Portal Server User Profiles 7i0i Medium Profile Edit: Error saving property 'PictureURL' with value '': Microsoft.Office.Server.UserProfiles.PropertyNotEditableException: Property Not Editable: This property can only be modified by an administrator. at Microsoft.Office.Server.UserProfiles.UserProfileValueCollection.CheckUpdatePermissions() at Microsoft.Office.Server.UserProfiles.UserProfileValueCollection.set_Value(Object value) at Microsoft.SharePoint.Portal.WebControls.ProfileUI.SavePropertyValue(UserProfile objProfile, Property prop, Boolean bIgnoreEmpty). Also if you give users the "Manage User Profiles" right then the save succeeds, and any picture URL that was set by an administrator gets deleted and replaced by an empty string. Anyone else getting the above error message?
October 14th, 2009 11:25am

Unfortunately none of these solutions has worked for me so I opened a MS Incident. I will be talking to a support tech later today to try to resolve this issue. I will report back with my findings.
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October 14th, 2009 5:59pm

I was doing some testing while waiting for the Microsoft Tech to call and I found an error in the log file under the 12 hive.10/14/2009 10:19:39.10 w3wp.exe (0x1578) 0x05D4 SharePoint Portal Server User Profiles 7i0k High ProfileUI.SavePropertyValue(): System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.SharePoint.Portal.WebControls.ProfileUI.SavePropertyValue(UserProfile objProfile, Property prop, Boolean bIgnoreEmpty). Anybody seen this one?
October 14th, 2009 6:48pm

In our case it affected all users, but may have only happened with profile properties that broke the rule that if the configured to allow the user to override the default privacy policy setting ("user can override"), AND the property is enabled to "Show on the Edit Details page", then the Edit settings value MUST be "Allow users to edit values for this property" or users will receive "unknown user profile error" message when attempting to update their profile. I have not been able to further test the scenario, you may want to dig in to that deeper. I just got done with MS Support and our system now works. For the most part RedWindsFan had the solution but I didn't see it because in our case it had nothing to do with the "Show on the Edit Details page" setting. In our case if the "User can override" setting was checked and the "Do not allow users to edit values for this property" option was selected then we would get the error. What I did to resolve the error was go through all the custom properties we had defined and uncheck the "User can override" setting on the ones we were not letting the user edit. After this I was able to edit my details without any errors. At this point I told the MS Support tech he could close the incident and hung up the phone.And now the weird part. Everything was working and users could edit their own details so I thought I would reverse the fix and break it again. I went in and changed one of the custom profile properties back to "User can override" checked. Saved the settings and tried to edit my profile details and it WORKED! No Error! There should have been the same error! So I kept reversing the changes that fixed the error and finally found the specific settings that cause the error.If you have a property of type "HTML" AND you have the "User can override" setting checked AND you have the "Do not allow users to edit values for this property" selected, you will get the error.I hopes this helps someone else fix this issue.
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October 14th, 2009 11:22pm

I found the same problem today with the Fax Number field which is a string field. Even though the data was imported from Active Directory we had the "User can override" privacy setting set and also the "Do not allow users to edit values for this property" radio button selected. It makes sense to have these settings because any data the user puts in that field is going to be overwritten by the import. Changing either the privacy setting or the edit value field resolved the problem. We elected to change the privacy setting to de-select the "User can override" option.Gncntry
November 6th, 2009 11:42pm

Opened a call with Microsoft, they have reproduced the error. I've been told that a fix will be produced but no timescales as yet. Will post again when I hear more.
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January 9th, 2010 5:46pm

Any update on this? The feature seems really erratic. We can make changes to a user profile property such as home phone, mobile or fax and it seems to be fine. Then it isn’t working. I keep trying to find the right order or combination of steps and can’t seem to figure out where it falls apart and leaves the user with the dreaded error of can’t save info. So then we back things out, but things that did not seem to cause a problem need to be reverted back as well. Seems like a bug that needs to be addressed.
February 7th, 2010 2:13am

Hello Everyone , We are also facing the same issue in our environment after an upgrade to SP2 . We also had discussed this with MICROSOFT and as per their suggestion this issue will be fixed after installing APRIL 2010 Cumulative Update . We will be applying it in first week on JUNE 2010 and will let everyone know if that fixes the issue Regards Franklin
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April 26th, 2010 10:06pm

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